Customer Support Officer

Stellenbeschreibung

Customer Support Officer, ASC Support – Business Aviation

Savannah, GA

As the Customer Support Officer, you will be responsible for providing technical, logistical and commercial assistance to Rolls-Royce customers and Authorized Service Centre (ASC) personnel through on-site support, guidance and training as it relates to customer support and the Authorized Service Centre agreements. This position is primarily responsible for interfacing with Gulfstream and operator customers at Gulfstream’s service centres in Savannah, GA and Brunswick, GA; and supporting activities in Gulfstream North American service centre network.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

Key Accountabilities:

• Resolving operational customer issues with the ASC and providing day to day Operational Service Desk (OSD) / Campaign and On-Wing Maintenance support covering technical & logistic aspects for ASC-based activity
• Ensuring clear communication between OSD, ASC and end customer and ensuring complete and accurate engine/ component information & data transfer
• Supporting customer Entry In Service activities for new and pre-owned aircraft delivered through the GAC network, including driving resolution of customer specific technical or commercial issues
• Reviewing and approving standard Work Orders such as standard Line Maintenance activities according to RR warranty and CorporateCare service level agreements with customers.
• Assisting users of the ASC Application and provide training as appropriate
• Conducting regular review of Service Center Capabilities (IPs, tooling availability)
  
  

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Basic Requirements:

• Associate degree with 4 years of external corporate aircraft, airframer or customer focused environment experience, OR
• Bachelor’s degree with 2 years of external corporate aircraft, airframer or customer focused environment experience, OR
• Master’s degree, OR
• JD/PhD, OR
• 6 years of external corporate aircraft, airframer or customer focused environment experience in lieu of a degree
• In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident
  
  

Preferred Requirements:

• Have significant external corporate aircraft, airframer, vendor or customer experience
• Have significant experience interfacing with Technical Services, Customer Support or Program Management
• Commercial know-how, e.g., ability to read, interpret and apply contractual terms
• Ability to work across functional boundaries
  
  

Create the new standard. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for excellence and innovation.

Beyond tomorrow

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role.

Due to the COVID-19 pandemic we are keeping our people safe by offering the option to work from home where possible and necessary. If you’re successful for this role you’ll be expected to work from home on a temporary basis. When Rolls-Royce updates the safety protocols related to COVID-19, you may be required to work in multiple spaces (home, office, alternate locations, etc.) as needed across the work week. These may vary dependent on required tasks, the needs of the team, and the focus of the organization.

Relocation assistance will be provided if applicable.

Vertragsart

Permanent