What are the responsibilities and job description for the Customer Service Manager position at Rollup Shutters & Awnings, Inc.?
We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service and developing lasting customer relationships.. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers.
Service Manager Responsibilities:
- Delegating and scheduling service appointments, monitoring the progress of current projects, and managing all service requests and inquiries that come in.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, communicating with the crews on the road, and working with the repairmen in the shop.
- Monitoring client complaints to create methods to lessen recurring issues.
Service Manager Requirements:
- Previous sales and management experience is required.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress in a fast paced environment.
Commissions are included with this position.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: No less than 40 per week
Shift:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $20