What are the responsibilities and job description for the Romack is hiring: Help Desk Analyst 2-Video Support/ HD2 - Onsite London, OH in position at Romack?
Job will be in person working in London, Ohio. equipment suppliedVideo support specialist extremely well-rounded in processing, scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, experience with Polycom RMX, Resource Manager and endpoints.ODRC expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.Video Support SpecialistEducation : Preferred Education : 4-year college degreeYears of Relevant Experience : 2 yearsKey Skills :
- Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
- Utilize Microsoft O365
- Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
- Use professional written and oral communication
- Work successfully across multiple teams
- Provide analytical and troubleshooting support for video endpoints and fiber networks
- Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
- Prefer experience with Polycom and Cisco infrastructure and endpoints
- Provide limited audio / video support for management off-site activities
- Maintain strict confidentiality for all videoconferencing activities
- Report operational and technical issues to managers.
