Finance & Insurance Manager

Description

PURPOSE OF JOB:

This position is responsible for producing additional revenue for the dealership through selling finance and insurance programs to new and used car customers.  Works closely with the sales management team on training all sales personnel in proper finance department endorsements for products offered by the Dealership.

JOB DUTIES:

Primary Responsibilities

• Process all retail sales through our accounting department as soon as they are received and completed, no longer than twenty-four (24) hours before processing.
• Attempt to sell all products provided by the dealership to our customers. Work closely with our sales staff to solicit their cooperation in proper customer turnover and deal processing. Dealership requires 100% turnover to the Finance Department.
• Meet or exceed our budgeted per car F&I average income levels, before chargebacks.
• Continue to develop our dealership relationship with the various lending institutions with which we do business.
• Check all paperwork for correct title, lien information, taxes, etc. prior to submitting to our Accounting Department.
• Provide weekly F&I reports to the Management Team and the President. Meet with the Management Team weekly to review F&I progress.
• Monitor daily, through our F&I evaluation forms and processes, how each Sales Consultant is performing in this area.
• Review salesperson’s performance individually with all sales consultants after each sale to identify strengths and weaknesses and keep the sales team focused on selling and F&I turnover.
• Actively promote new & used car leasing.  Leasing will be made a viable option for each transaction

Secondary Responsibilities

• Acquire or maintain licenses for selling insurance.
• Check the daily sales logbook in order to stay up to date on current vehicle sales. Monitor customers who have not been turned over to F&I, and request information from the Sales Consultant in order to properly handle that customer by phone or in person, if possible.
• Live F&I turnover is desirable for the most efficient F&I results. Monitor and advise the Management Team of phone turnovers versus in-house turnovers, when submitting your daily F&I report.
• Follow up on collection of Buy Here, Pay Here contracts, when the payments are not made on schedule.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Full-Time Employee Benefit Options Include:

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

This does not necessarily list all responsibilities, duties, requirements or efforts associated with the job.  While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Qualifications

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.
• Some college experience is required
• Associate degree or higher in business is highly preferred.

Experience:

• 5 years of prior new car dealership floor sales and/or F&I sales experience is minimally preferred.

Other Knowledge, Skills, Abilities & Competencies:

• Strong computer skills, especially with Microsoft Office applications including Excel, Outlook, and Word.
• Strong attention to detail.
• High-level of energy and ability to work in a fast-paced environment
• Strong verbal, written, and active listening skills.
• Possess a working knowledge of basic office equipment, such as printers, copiers, faxes, and scanners.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.
• Must have a thorough knowledge of customer service excellence and be able to deal effectively with customers in all situations.
• Must possess expert knowledge of the new car dealership sales industry.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job.  While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.