What are the responsibilities and job description for the Customer Service Representative position at Roman Fountains?
Company Description
Roman Fountains is a pioneering leader in the architectural water feature industry, specializing in mechanical, electrical, and plumbing fountain requirements. The company values responsive customer service, maintaining respect for budgets, deadlines, and functionality in all projects. With a manufacturing and assembly plant in Sarasota, FL, Roman Fountains ensures consistent quality control and timely delivery.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Sarasota, FL. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience on a daily basis. Responsive parts quoting and order processing is integral to this role.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience
- Strong communication and interpersonal skills
- Ability to handle challenging customer situations with empathy and professionalism
- Experience in a customer service role is preferred
- Knowledge of plumbing or electrical systems is a plus
- High school diploma or equivalent