District Site Operations Manager (Raleigh, NC)

Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 46 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.  

The District Operations Manager is responsible for executing assigned district’s production metrics, development and management of a team of Operation Managers and maintaining positive communications with customers.  The Operations Manager is responsible for managing salaried and hourly associates in several locations for optimal performance. The position reports to the Regional Operations Manager (ROM) and oversees several locations within the specified district.

 ESSENTIAL FUNCTIONS: 
⦁ Oversee production in assigned district offices to include; backlogs, aging report, and KPI’s
⦁ Ensure that district offices are dispatching and resulting in a timely manner
⦁ Ongoing recruitment performed
⦁ Ensure that pad and warehouse inventory is accurate and run efficiently
⦁ Identify key areas of opportunity for improvement and work to develop self and the team within the district with a focus on continuous improvement.
⦁ Assign duties and recurring task to appropriate roles within the district to ensure the district is properly following SOPs and company established best practices.
⦁ District office scheduling capacity is optimized
⦁ Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises.
⦁ Ensure that local Home Depot stores are visited by the Operations Managers on a regular basis and that relationships are established
⦁ Expedited care tickets are responded to immediately. Work with Operations managers, THD and customer for resolution.
⦁ Ensuring adherence to SOP across the district.
MINIMUM QUALIFICATIONS:
⦁ Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
⦁ High School Diploma or Equivalent
⦁ Minimum 3 years of relevant experience
⦁ Strong verbal and written communication skills with the ability to communicate across all levels of the company
⦁ Strong customer service skills, ability to provide a positive and professional experience
⦁ Ability to lead teams to accomplish common goals
⦁ Ability to juggle competing priorities and adapt to unique situations.
⦁ Strong computer skills
⦁ Ability to travel to field offices, jobsites, and The Home Depot stores
PREFERRED QUALIFICATIONS 
⦁ 4 years of experience in a production environment and supervisory role building teams and improving teams
⦁ Background in floor covering and/or understands construction
⦁ Previous experience in residential construction a plus 
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
⦁ Self-Starter and team player
⦁ Comfort with public speaking/teaching
⦁ Flooring installation knowledge and ability to complete minor repairs
⦁ Organized and detail oriented
⦁ Ability to multi-task
⦁ Ability to show empathy to customers and installers
⦁ Strong autonomous performer
⦁ Functions with a sense of urgency
⦁ Makes decisions with discernment, considering all sides
⦁ Ability to read diagrams and installation specs
⦁ Familiar with OSHA workplace regulations
PHYSICAL ACTIVITY 
⦁ Sitting up to 5 hours a day
⦁ Constant use of hands to type and write
⦁ Stand up to 6 hours a day
⦁ Lifting 50 pounds, occasionally
⦁ Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed 
BENEFITS
⦁ Medical, Vision, Dental Insurance
⦁ Bonus Program
⦁ 401k with Company Match
⦁ Paid Holidays
⦁ Personal Time Off
⦁ Earned PTO for Community Service
  
Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.