IT Help Desk Support Technician

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling and plumbing companies primarily serving the new housing construction market. Since our company began in 1982, our growth has been firmly rooted in the pride of our craftsmen, coupled with a blend of stellar project management and industry leading knowledge. As a 100% employee-owned company, we share a commitment to our team success and represent that responsibility in a professional, dynamic way to both our clients and the communities in which we serve.

The Help Desk Support Technician in Columbus, OH provides technical support and assistance for six to eight offices, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. The Help Desk Support Technician responds to team member queries to provide dynamic technical assistance.

Great Reasons to Join Romanoff:

• 9x Employee Voted Top Workplace
• Highly Competitive Wage
• Excellent Benefits Package (Health/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
• $15k Company Paid Life Insurance
• 401(k)
• Employee Stock Ownership Plan (We are 100% employee owned)
• Training and Support
• Vacation and Paid Holidays
• Advancement Opportunities
  
  
  

Work Schedule: Monday- Friday 7:00am-4:00pm MUST be willing to be flexible as jobs may change

Position Responsibilities of the Help Desk Support Technician

• Assisting members of our team seeking technical assistance via our ticketing system, in person and voice.
• Assist with employee equipment during on/offboarding
• Assists in training for computers or software within the organization. Training needs may include support for new hires, for employees in new roles or with new assignments, and for organization-wide training on new software, programs, or company-wide IT system changes or policies.
• Installing/configuring workstations and peripherals including network printers/scanners, monitors, UPS, laptops, tablets and iPad mobile devices.
• Maintain device inventory and warranty information. Packaging and shipping/processing returned equipment
• Performs other related duties as assigned.
  
  
  

Minimum Experience and Qualifications of the Help Desk Support Technician

• Minimum one-year Help Desk or corporate operations experience, or an equivalent combination of education and experience.
• Must possess excellent communication skills.
• Working knowledge of and experience with desktop hardware and peripherals including connectivity in both wired and wireless environments, PC and computer terminology, computing technologies, PC operating systems/applications, and iOS-based devices.
  
  
  

Education and Experience

• Working knowledge and experience with Microsoft Operating Systems, M365, AD/AAD, Azure, FreshService/FreshDesk, iOS/MDM/Wandera/Jamf are preferred.
• Prior experience in a direct customer service role is preferred.
• Industry Certifications are a plus but not required.
  
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to traverse and access all areas of the office.
• Travel is may be required.
  
  
  

Benefits And Compensation

Romanoff provides a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD&D; additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.

The Romanoff Group of Companies consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are an equal opportunity employer.