What are the responsibilities and job description for the Service Coordinator position at Romanoff Group?
The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling and plumbing companies primarily serving the new housing construction market. Since our company began in 1982, our growth has been firmly rooted in the pride of our craftsmen, coupled with a blend of stellar project management and industry leading knowledge. As a 100% employee-owned company, we share a commitment to our team success and represent that responsibility in a professional, dynamic way to both our clients and the communities in which we serve.
We are actively seeking an Amazing Service Coordinator in Columbus, OH area to join our award WINNING team.
Great Reasons to Join Romanoff:
- 9x Employee Voted Top Work Place
- Highly Competitive Wage
- Excellent Benefits Package (Health/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
- $15k Company Paid Life Insurance
- 401K
- ESOP Retirement Plan (We are 100% employee owned)
- Training and Support
- Vacation and Paid Holidays
- Advancement Opportunities
- Paid Apprenticeship
Work Schedule: Monday- Friday 7am-4:00pm MUST be willing to be flexible as jobs may change
Position Responsibilities of the Service Coordinator:
- Manage daily calls for service request and assist dispatching technicians
- Communicate concisely and effectively with customers, managers, co-workers, vendors, and other departments to ensure a seamless operation
- Document and follow-up in a timely manner to ensure all service requests, inquires, questions, concerns or other issues have been completed and/or resolved
- Process all service billings from the Service Manager
- Schedule and track electrical and fire alarm inspections and permits
- Track warranty dates for service projects
- Maintain records on service vans and equipment
- Ordering and maintaining office supplies
- Participate in all weekly meetings as needed
- Other duties as assigned
Minimum Experience and Qualifications of the Service Coordinator:
- High School Diploma or GED Equivalent
- Administrative/Clerical experience required
- 1-2 Years of relevant service dispatch, installation, and administrative experience
- Prior experience with a service management software system
- Experience with Microsoft Suite - Word, Excel and PowerPoint is a must
- Must be able to communicate effectively, clearly and concisely
- Must be an outgoing team player and able to work well within a collaborative environment
- Must have experience with local municipalities’ permitting and inspections processes
- Must adhere to company screenings
Physical Requirements
- Must be able to adhere to large amounts of sitting
- Must be able to speak English and hear to communicate
Benefits and Compensation
Romanoff provides a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD&D; additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.
The Romanoff Group of Companies considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are an equal opportunity employer.
Salary : $15,000
