Site Operations Manager (Greensboro, NC)

Watch a short video about the SOM Opportunity at https://static.rrenovations.com/videos/som.html

About Romanoff Renovations: Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nation’s largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 37 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.

Who We Are: Good people do good for other people. To this end, everyone at Romanoff subscribes to a common set of values, housed under the simple premise of “Do the Right Thing.” This is found in our passion to Commit to Excellence, Listen, Give Back and show Respect for All. The spirit of our values can be felt throughout our work environment, in how we make decisions, how our teams interact, and how we go beyond caring for our customers and community. Also prevalent in our culture is a strong thirst for innovation, with the intent to meet our company’s overarching goal of Enhancing Lives. Coupled together, our culture is one of continuous growth, with a great deal of fun along the way.

Job Summary: The Site Operations Manager (SOM) is responsible for executing assigned office production metrics, development and management of a team and maintaining positive communications with customers.  The Site Operations Manager oversees a specified site location and is responsible for managing exempt and hourly associates for optimal performance. The position reports to the District Operations Manager (DSOM). To learn more about this role click here Day in the life of a SOM or visit the link below.

Essential Functions

• Oversee production in assigned office to include; backlogs, aging report, and KPI’s
• Ensure that office is dispatching and resulting in a timely manner
• Ongoing recruitment performed
• Ensure that pad and warehouse inventory is accurate and runs efficiently including pad count and audit items that need to be returned to vendor or field destroy.
• Receiving of pad truck.
• Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement.
• Assign duties and recurring tasks to appropriate roles to ensure the office is properly following SOPs and company established best practices.
• Ensure office scheduling capacity is optimized
• Build and sustain relationships with The Home Depot associates and DSM by meeting regularly and proactively communicating with DSM when customer issues arise.
• Visit local Home Depot stores on a regular basis to ensure relationships are established
• Conduct a minimum of 2 jobsite evaluations each week.
• Expedited care tickets are responded to immediately. Work with THD and customers for resolution.
• Maintain cleanliness of the office, warehouse, loading dock area around dumpster and facility bathroom.
• Adherence to Operations SOP

Minimum Qualifications

• Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
• High School Diploma or Equivalent
• Ability to work occasional weekends.
• Minimum 3 years of relevant experience
• Strong verbal and written communication skills with the ability to communicate across all levels of the company
• Strong customer service skills, ability to provide a positive and professional experience
• Ability to lead teams to accomplish common goals
• Ability to juggle competing priorities and adapt to unique situations.
• Strong computer skills
• Ability to travel to jobsites, and The Home Depot stores

Preferred Qualifications

• 4 years of experience in a production environment and supervisory role building teams and improving teams
• Background in flooring Installation and/or understands construction
• Previous experience in residential construction a plus

Knowledge, Skills, Ability, Competencies

• Self-Starter and team player
• Comfort with public speaking/teaching
• Flooring installation knowledge and ability to complete minor repairs
• Organized and detail oriented
• Ability to multi-task
• Ability to show empathy to customers and installers
• Strong autonomous performer
• Functions with a sense of urgency
• Makes decisions with discernment, considering all sides
• Ability to read diagrams and installation specs
• Familiar with OSHA workplace regulations

Physical Activities

• Sitting up to 5 hours a day
• Constant use of hands to type and write
• Stand up to 6 hours a day
• Lifting 50 pounds, occasionally
• Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed

Benefits

• Medical, Vision, Dental Insurance
• Bonus Program
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Earned PTO for Community Service

Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

Job Type: Full-time

Pay: $65,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $65,000 - $68,000