Product Support Representative

Job Purpose

ROMCO Equipment Company is currently seeking a Proven, Self-Motivated Product Support Representative for our West Texas and Southern New Mexico territory. This position will play a key role in assisting aftersales customer needs, upselling additional products, and continuing positive customer relationships.

Essential Functions and Responsibilities

• Assist in delivery reporting and after-sales reports.
• Inspect customer machines and report.
• Deliver sold machine paperwork.
• Deliver and explain warranty documents.
• Create cases with OEM for product issues.
• Develop after sales relationship for Parts and Service.
• Dealer liaison fleet manager – Inspection/Conditions reporting for customer and ROMCO.
• Monitor and assist in Telematics for customer fleets.
• Create after-sales relationship as the Parts & Service expert for the customer
• Quote and maintain Preventive Maintenance repairs and contracts.
• Advise and quote customers on needed repairs.
• Market and facilitate extended warranty sales.
• Market and facilitate attachment sales.
• Market and facilitate powertrain component sales.
• Market and quote machine re-life/re-power options.
• All other duties as assigned.

Knowledge, Skill, and Ability requirements

• Demonstrated knowledge of the Equipment industry
• Excellent selling, negotiating, and closing skills with the ability to build long-term business relationships
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
• Exceptional attention to detail
• Experience utilizing Zoho, Salesforce, Microsoft Office and Excel skills.
• Excellent interpersonal and customer service skills
• Ability to prioritize duties and exhibit initiative

Education and Experience

• High School Diploma or GED required
• Minimum 5-7 years in Construction/Equipment industry
• Prior outside sales experience

Physical Demands

While performing the duties of this job, the employee must be alert and is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the position.

working conditions and additional requirements

This job operates in an office and field environment. Office hours are from 8:00am to 5:00pm with occasional needs outside standard business hours to accommodate meetings, training and projects. Some travel may be required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.

This position routinely requires use of personal or company vehicles on company business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and maintain an acceptable driving record.

Disclaimer

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Job Type: Full-time

Pay: $0.01 - $99.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• El Paso, TX: Relocate before starting work (Required)

Work Location: On the road

Salary : $10 - $99,000