Food Runner

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Romer House Waikiki, Hawaii

Overview

The Food Runner is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. If you’d like to gain experience in the restaurant industry and learn how to provide an excellent dining experience, we’d like to meet you. To be considered for this role, you should be available to work various shifts, including weekends.

Responsibilities

· Delivering food orders from the kitchen to customers’ tables rapidly and accurately

· Acting as the point of contact between Front of the House and Back of the House staff

· Communicating food orders to chefs, paying attention to priorities (e.g. food allergies)

· Food Runner responsibilities include setting tables, serving food orders and removing used dishes and utensils. 

· Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.

· Deliver food orders from the kitchen to customers’ tables rapidly and accurately

· Act as the contact point between Front of the House and Back of the House staff

· Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)

· Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins

· Serve welcome drinks and hors d’oeuvres, upon guests’ arrival

· Ensure food is served in accordance with safety standards (e.g. proper temperature)

· Check in with customers and take additional orders or refill water, as needed

· Remove dirty dishes and utensils

· Answer guests’ questions about ingredients and menu items

· Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Experience as a food expeditor or similar entry-level role in a restaurant
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Availability to work various shifts, including weekends
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment