What are the responsibilities and job description for the Hospitality Ambassador position at Romer House Waikiki?
At Romer House Waikiki, we are seeking a highly skilled Hospitality Ambassador to join our team. As a first point of contact for our guests, this role is crucial in setting the tone for their experience. Our ideal candidate will embody the warmth, charm, and professionalism that embodies our organization.
Responsibilities:
- Welcome all guests and ensure they receive responsive, professional, and gracious service at all times.
- Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
- Seat guests to their table with gracious hospitality.
- Answer phones and take reservations.
- Maintain cleanliness of restaurant entrance and workstation.
Qualifications:
- 1-2 years of upscale restaurant & bar experience.
- Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions.
- Prior experience as a host Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
- Friendly and professional phone demeanor.
