What are the responsibilities and job description for the Server position at Romer House Waikiki?
Compensation Type
HourlyLocation
The Romer House Waikiki, Hawaii
Overview
The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. The Server is also responsible for receiving and delivering guests orders and collecting payment. This position requires a motivated hospitality professional who is organized, friendly, and passionate. You will be an integral part of our service team who sets the stage for a memorable meal. You have a passion for food and beverage and you strive to provide selfless hospitality to our guests. You have amazing attention to detail, work well as part of a team, and work well under pressure.
Responsibilities
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Qualifications
- Bring 3-4 years of experience as a Server
- Be familiar with the organization of the Restaurant(s) function of each job position.
- Have a thorough knowledge of menus and current specials.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Pre-bus all tables removing soiled dishes after each course.
- Be familiar with the operation of the P.O.S system.
- Perform cashiering functions by closing checks and preparing end of shift paperwork.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Ensure that tables and side stands are kept stocked, tidy and clean.
- Breakdown trays of soiled dishes and linen in the dish room according to established standards.
- Consistently upsell food, beverage and promotional items to guests.
- Receive and deliver food and beverage orders and collect payment.
- Ensure overall guest satisfaction.
