What are the responsibilities and job description for the Automotive Sales Receptionist position at Ron Carter Ford?
Job Description:
We are looking for a friendly, professional, and organized Automotive Receptionist to join our team. The ideal candidate will be the first point of contact for customers and will play a key role in creating a positive first impression of our dealership/service center. As an Automotive Receptionist, you will be responsible for handling customer inquiries, managing appointments, and providing excellent customer service while supporting our administrative and operational team.
Key Responsibilities:
- Greet customers warmly and professionally as they arrive at the dealership or service center.
- Answer phone calls and respond to customer inquiries in a courteous and efficient manner.
- Schedule appointments for vehicle service and sales inquiries, coordinating with the service and sales teams.
- Assist customers with basic information about vehicle services, sales processes, and available promotions.
- Maintain an organized reception area, ensuring it is clean, welcoming, and stocked with necessary materials.
- Handle customer check-ins and check-outs for vehicle services, including processing payments and providing receipts.
- Direct customers to appropriate departments or personnel when needed.
- Assist with administrative tasks, such as data entry, filing, and managing office supplies.
- Ensure all customer concerns are addressed promptly or escalated to the relevant department.
- Manage the flow of visitors and deliveries to ensure smooth daily operations.
- Assist with basic clerical tasks, including handling mail, faxes, and emails.
Why Join Us?
- Competitive pay and benefits package.
- A supportive and collaborative work environment.
- Opportunities for growth and advancement within the company.
- Employee discounts and perks on products and services.
- Training and development programs to enhance your career.
If you have a positive attitude, excellent customer service skills, and enjoy working in a fast-paced environment, we’d love to have you on our team! Apply today to become an Automotive Receptionist at Ron Carter Ford.
Requirements:Qualifications:
- Previous experience in a receptionist or customer service role is preferred.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Professional appearance and demeanor.
- Ability to multitask and manage a busy environment.
- Proficiency in Microsoft Office Suite or similar software.
- Basic knowledge of automotive services and products is a plus but not required.
- Ability to handle customer inquiries and issues in a calm and efficient manner.
- High school diploma or equivalent; some college education is a plus.
- Valid driver’s license.
