What are the responsibilities and job description for the Assistant General Manager position at Ron Jaworski Golf?
Position Summary
- To direct and coordinate quality staff & operation of the golf course, the learning center, the pro shop, and teaching program in collaboration with the General Manager to support the overall goals and objectives of Running Deer Golf Club, and Ron Jaworski Golf.
- To coordinate all such activities of appropriate departments in order to provide optimum service to all guests
- To coordinate all the above activities in an efficient manner to effect increased top line revenue and increased profits.
- Lead the Director of Golf with ALL aspects relating to the Pro-Shop to Include, but not limited too: Tee time management, starter & ranger supervision; Pro-shop and golf course sales, including member charges and collections; assist with the execution of member and corporate outings; assist with staff supervision and training; management and operation of the pro-shop and immediate surrounding area; management, supervision, and operation of learning center.
- Oversee the golf operation on a daily basis which will include, but not be limited too, the Director of Golf, Member Services Director, all cart, starter, learning center, and ranger staff.
- Oversee membership sales on a daily basis to include goal setting, strategy, and member relations.
- Maintains and grows membership and/or customer base by promoting and handling member / guest concerns and issues.
- Ensure open communication and high visibility to members and guests by conducting daily walk-through of club
- Directly responsible for the creation and implementation of a robust teaching facility to include private & group lessons, clinics, and junior clinics and all relevant golf instruction.
- Oversee course conditions, course set-up and maintenance on a daily basis working with golf course superintendent and reporting back to General Manager daily.
- Ensure that education, training, and teaching programs are being conducted for all employees
- Conduct routine inspections/ audits of golf operations to identify areas of opportunity
- Attend all relevant meetings to include, but not limited too, Weekly BEO, Monthly Management P&L / Staff meetings, and Course Review / Report meetings
- Assist the General Manager with the creation of the annual budget including revenue analysis, labor, and expense forecast
- Work with General Manager to develop Food and Beverage knowledge including the operation of outside F&B, Tavern, and Catering facilities.
- Maintain cost controls and conduct monthly inventory review
- Keep in mind the financial goals of the club and plan accordingly
- Develop and implement creative strategies to increase revenues
- Plan and coordinate special events and functions
- Assume the roles and responsibilities of the General Manager during their absence
- Follows all safety guidelines, conducts regular safety meetings, monitors cash handling procedures, and thoroughly investigates all safety and security concerns
- Implements and supports all Ron Jaworski Golf initiatives and programs as requested by management
- Other duties as assigned by management
- Must have 3-5 years related Golf Operations management
- Competent golfer with considerable experience and certification in teaching and organizing instructional programs
- Proven ability to manage P&L’s and managing budgets
- Must be proficient in the use of Microsoft Word, Excel, PowerPoint, and Publisher
- Must have proven management experience
- Must have strong business aptitude
- Must have strong service orientation
- Must possess excellent written and verbal communication skills
- Must be highly organized, efficient and detail-oriented
- Must have exceptional interpersonal skills
- Employee must be able to lift/handle up to 30 lbs occasionally
- Work extended hours during the golf and holiday season
- Work weekends and holidays
- Work 50 hours per week during the golf season
- Physical activity including long periods of standing, walking, bending
- Moderate exposure to extreme cold, heat, working outdoors, pollen, dust, mechanical and electrical hazards.
