Used Car Sales Manager

Description

POSITION OVERVIEW:

As the Sales Team Leader, you will play a critical role in ensuring a seamless vehicle purchasing experience for our guests. You will be responsible for and expected to develop and implement comprehensive strategies in the following areas:

1.         Ron Marhofer Hyundai of Cuyahoga Falls Dealership: optimize the potential profit of the Hyundai of Cuyahoga Falls. The Sales Team Leader will manage all variable sales operations in Hyundai of Cuyahoga Falls, Ohio.

2.         New Vehicle & Used Sales: Work diligently with all sales team members to optimize new and Used vehicles sales and achieve Hyundai of Cuyahoga Falls’s defined sales targets. This includes achieving 10% mkt. share of Hyundai of Cuyahoga Falls’s market monthly sales report, defined vehicle gross profit avg.

3.         Customer Satisfaction Index: Monitor and train sales and service team members to achieve outstanding customer satisfaction scores.  The target score to achieve is national avg. 2% every month.

4.         F&I Profit: is a big priority at RMAF and helps sustain a high new and used car volume strategy.  It is critical to achieve a minimum profit per vehicle of $2,000. The Sales Team Leader will work with GSM and F&I managers to ensure good sale processes are in place and executed every day.

5.         Lead Conversion: At RMAF leads are handled at the store level and the Sales Team Leader must work with their team to achieve minimum industry standard close ratios of 23% or greater for all sources.  The Sales Team Leader will work with sales consultants and sales team leaders to ensure good process and lead management.

6.         Training: The Sales Team Leader will lead job training with sales and service team leaders, F&I managers, sales consultants and service advisors to achieve optimum performance in all variable & fixed areas of the business. managing the company process, maximizing revenue opportunities, and delivering exceptional service that aligns with our core values.

7.         Performance Management: They will lead the sales management teams in performance coaching and development of individual contributors utilizing the company HRIS system.

ESSENTIAL DUTIES:    Essential Duties include the following. Other duties may be assigned.

Grow our Team. “How Can We Help?”

• Live our Core Values of Creating a World Class Experience, Commitment to Excel, Commitment to Continuous Improvement, Teamwork and Trust & Respect for the Individual.
• Inspire and develop positive energy and culture of excellence.
• Coach sales team on Ron Marhofer A.U.T.O sales process including proper Needs Assessments; Appraisal process; Payment presentations and closing techniques through training and active participation.
• Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales.
• Complete RMAF Auto Sales Consultant Training Binder and Syllabus with each team member.
• Perform One-on-One meetings and or training daily, weekly and or monthly to coach and develop in key areas such as initial lead handling, phone skills, unsold guest follow-up techniques.
• Commit yourself to continuous self-improvement through Leadership training and personal development.

Manage our Business. “Active Eyes and Ears!”

• Achieve New Market Share and RMAF Used Monthly forecast targets.
• Appraise all trade opportunities following RMAF Appraisal process.
• Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement.
• Ensure proper follow-up of all prospective buyers.
• Review and manage Lease guest portfolio with minimum target of 50% retention.
• Follow Daily, Weekly and Monthly CRM Manager duties.
• Complete Weekly Store Scorecards review with weekly plan.
• Regularly review Recon Software and Used Vehicle flow through Recon Process.

Grow our Profits. “We Can Always Do Better!”

• Develop and achieve forecasted objectives for dealership and OEM sales and gross on a monthly and annual basis.
• Review New and Used vehicle pricing against market & competitors daily, weekly and or monthly to ensure vehicle gross profit opportunities are maximized.
• Review F&I profitability and achieve industry benchmarks.
• Maintain and improve Trade in & Purchase retail unit and wholesale unit gross profit benchmarks.
• Regularly review & maintain within Guidelines: Policy, Cost of Sale, Gross Variance & We Owe Accounts

Qualifications

Salary : $150,000 - $250,000