Software Quality Analyst (Coordinator of Confidence)

Do you enjoy meticulously testing software until it’s practically flawless? Do you like coordinating with cross-functional teams to ensure every feature meets (and exceeds) expectations? Do you have an uncanny ability to spot issues others might miss? Are you a multi-tasking extraordinaire who has incredible attention to detail, adapts on the fly with tact and poise, and solves problems with tenacity and resourcefulness? Are you a people person who has a passion for serving others? If so, read on…

I’m the Head of Infrastructure & Site Reliability at RTA, and I’m looking for a new Software Quality Analyst to help ensure our software is rock-solid for our clients. This role drives the quality of our product by planning and executing test strategies, collaborating with the engineering and product teams, and identifying bugs before they impact our end users. You’ll help free up my focus—and everyone else’s—by making sure our solutions work seamlessly and consistently. If this sounds like you, you could be the peanut butter to our jelly! Read on and apply!

What We’re Looking For

In general, someone who:

• Is passionate about serving others.
• Takes pride in being a QA professional and finds fulfillment in seeing the team succeed and grow.
• Is comfortable being part of a team that thrives on healthy conflict. People with thin skin need not apply. No, seriously.
• Passionately cares about our clients by helping them be more successful. Our clients are fleet managers, parts clerks, and automotive technicians who maintain everything from squad cars to school buses—so everyone comes home safely at the end of the day.
• Thinks of themselves less, while not thinking less of themselves. They are other-centric, compassionate, and self-assured.
• Is willing to lift boxes, clean floors, and hold doors if that’s what it takes to get something done, because no job is beneath them.
• Takes ownership and initiative in their job. They identify how to make processes better and don’t wait to be told what to do.
• Loves to read, learn, grow, and stretch themselves. Bonus points for each book they’ve read by Patrick Lencioni!

Specifically for This Job, Someone Who:

• Has a knack for manual testing—crafting test scenarios, meticulously walking through test steps, and exhaustively documenting results.
• Collaborates closely with product managers, developers, and engineering leadership to understand requirements, identify risk areas, and propose enhancements.
• Understands and uses JIRA and Confluence (and/or other software test case management tools) to track issues, document test cases, and maintain clear communication with the team.
• Has familiarity with Cypress (bonus points!) or similar testing frameworks, even if much of the work is manual.
• Demonstrates strong organizational skills that reflect the ability to juggle multiple testing cycles with excellent attention to detail.
• Adjusts on the fly to last-minute changes or newly discovered bugs with tact and poise.
• Communicates issues effectively with concise, solutions-oriented feedback and can emulate the clarity and directness of leadership when needed.
• Stays resourceful under pressure, keeps a level head, and is able to handle confidential product information with discretion.
• Meets deadlines in a fast-paced environment while maintaining the highest level of customer/client service.

Key Responsibilities

• Plan and Execute Manual Tests: Develop test cases, run test cycles, and log defects in JIRA.
• Collaborate with Cross-Functional Teams: Work closely with product and engineering to clarify requirements and ensure test coverage.
• Ensure Software Quality: Identify, document, and track defects all the way to resolution, confirming fixes before release.
• Maintain Documentation: Keep test plans and results updated in Confluence, ensuring everyone has access to the latest information.
• Contribute to Continuous Improvement: Proactively suggest process improvements, from how we write requirements to how we automate tests over time.
• Champion User Experience: Think about the end user in every test scenario, anticipating issues that could impede our clients.

Key Results Areas (aka the Job Outcomes)

• Early Defect Detection: Bugs are caught and resolved before impacting clients.
• Effective Team Collaboration: Product managers and developers have clear, actionable test feedback.
• On-Time Releases: Testing is completed efficiently, allowing the team to meet release deadlines.
• High Customer Satisfaction: Our clients can rely on our solutions to help them focus on their essential work.

Qualifications

OK, the “boring” HR part that’s necessary:

• 5 years of experience in software QA (manual testing emphasis).
• Experience with JIRA and Confluence, and/or other software test management tools.
• Test Automation using Cypress gives extra bonus points!
• Proficient with Microsoft 365 products (Outlook, Word, Excel, PowerPoint, SharePoint).
• Bachelors Degree not required but preferred, especially in a business or technical field.

The Bottom Line

You’ve made it this far, congratulations! We are really looking for ideal team players with an almost frightening intensity around customer service and a passion for serving others. Total compensation for the role is between $80k and $100k. This is a full-time, hybrid role in Glendale, AZ, working side by side with the product and engineering teams. If all of this is checking off the items on your list, we’d love to hear from you!

About Us

RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.

Our office spaces are open, spacious, and colorful, with plenty of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches and genuinely enjoy each other’s company. We offer some pretty unique perks and benefits, as well as all the standard ones. We’re happy to talk through all the options!

Coming from Scottsdale? You’ll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions.

If all of this sounds like you, and your type of company, then click apply! Seriously, we’ve asked you four times now, and you’re still reading—bonus points for being thorough! Let’s see if you’re the Pepper to our Potts in QA form.