Family Services Manager

• JOB TITLE: Family Services Manager
• SUPERVISOR: Volunteer & Operations Manager
• CLASSIFICATION: Non-exempt, Casual Position
• POSITION SUMMARY:

JOB DUTIES and RESPONSIBILTIES:

· Manage all on-site functions of the Ronald McDonald House (RMH) in the absence of Senior Operations Staff (Operations Director, Volunteer & Operations Manager or Lead Family Services Manager)

· Oversee volunteers in, or personally complete, all tasks related to family stays at the RMH: room requests, room assignments, check-ins, referrals, check outs, room preparations, key assignments, and responding to guest needs/requests

· Greet and support greeter/office/warmer volunteers as well as volunteers who provide meals, activities and other programs

· Assure that the phone is promptly answered, and email room requests are promptly handled

· Interact with families to assure their satisfaction with the services of the House

· Assist in training new volunteers and new Family Services Managers as requested

· Accept in-kind contributions from our Wish List, as well as pull tabs and magazines

· Receive, receipt and direct all financial contributions to the Development Department by placing them in the locked box in the Operations Director’s office

· Oversee tours and visits to the House when needed

· Respond effectively and calmly to all emergency situations (911 calls, evacuations, fire, police, ambulance, and serious maintenance issues such as leaks) and inform Senior Operations Staff on call when a safety or potential PR issue occurs

· Close/secure the House before leaving for the night. Perform check/walk-through of hallways and public space and/or check security monitors. Collect a second round of kitchen trash after 9pm, sweep/spot-mop kitchen floors and run dishwashers if needed. Double check “Daily Count” on the check-in office laptop before you leave

· Spot clean and generally keep the House neat and tidy

· Effectively deal with guest behavior issues (such as smoking, use of prohibited substances, inappropriate behavior, noise, unattended children, etc.)

· Keep your supervisor (Volunteer & Operations Manager) informed about pending problems, issues or needs related to the House

· When possible, attend meetings as convened by Executive Director or Volunteer & Operations Manager

· Be willing to provide coverage for the Senior Operations Staff when needed for vacations, sick leave, and out-of-town conferences

· Minimum work requirement is three 8-hour weekend shifts per month (shifts are Friday 4pm-12am, Saturday 8am-4pm, Saturday 4pm-12am, Sunday 8am-4pm) AND one 4-hour evening shift per week (shifts are Monday through Sunday 5pm-9pm) AND rotating holidays as assigned

· Rate of pay is $15.50/hour

SUPERVISORY RESPONSIBILITIES: Volunteers assigned to your shift, Secondary Family Services Managers assigned to your shift

QUALIFICATIONS and EXPERIENCE:

· Volunteer or professional experience at Ronald McDonald House, family-type living environment, or residential facility is most desirable

· Demonstrates and supports a culture of diversity, equity and inclusion

· Superior judgment and communication skills essential; must be guest-oriented and hospitable at all times

· Basic home maintenance skills necessary

· Ability to lift up to 30 pounds

· Clean PA State Police, PA ChildLine and FBI Fingerprinting clearances required

· Proof of COVID-19 vaccine or valid religious or medical exemption documentation

· Proficiency in Microsoft 365

· Personal cell phone in case of emergency is desirable

· Must have reliable transportation

Job Type: Part-time

Pay: $15.50 per hour

Benefits:

• Retirement plan

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Hershey, PA 17033: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $16