Guest Relations Staff

GUEST RELATIONS STAFF

Reports to: House Operations Manager

Education: High School Degree or equivalent

Relevant Work Experience: Some customer service experience preferred

Schedule: Part-Time; Weekday evenings, weekends. Ability to work some overnights is a plus.

Overview: Guest Relations Staff are responsible for assisting and providing excellent customer service to guests staying at the Ronald McDonald House (RMH), including checking guest families in/out, preparing guest rooms and regularly cleaning common areas of the House.

Essential Functions:

• Process referrals and check families in and out of the RMH guest rooms. Provide tours to families to familiarize them with the RMH.
• Assist guests with various requests and needs in a supportive and friendly manner.
• Advise guests of House guidelines and expectations and follow through with enforcement of these guidelines. Document RMH guest infractions, incident reports and follow-up actions.
• Complete shift task list.
• Clean and organize guest rooms and common areas throughout the House to ensure a proper and professional appearance of the facility and spaces within the RMH at all times. This requires the position to perform light, manual labor to meet this expectation.
• Clean guest rooms in preparation for arriving families.
• Clean common areas including TV rooms, bathrooms, lobby and kitchen/dining areas.
• Wash dishes
• Stock and maintain supplies.
• Complete House laundry as needed, including washing, drying and folding linens and towels.
• Enter pertinent information into The Journal (daily communication log) including notes to document events and interactions during the shift to ensure following shifts are informed of the day’s events.
• Respond to inquiries as appropriate; provide information to callers, visitors and families.
• Evening and weekend shifts should receive, record and store donations accordingly, making sure to communicate with the Program Coordinator about all donations received.
• Ensure the House is always secure.
• Report maintenance problems to the House Operations Manager.

Requirements

• Be dependable, flexible, and highly sensitive to and supportive of the mission of RMHC.
• Excellent interpersonal skills: demonstrate patience and compassion, warmth and a cheerful, supportive demeanor; conduct self in a professional manner at all times.
• Demonstrated organization, problem-solving and decision-making skills with the ability to accept direction and work in both a flexible, team-oriented environment, as well as independently.
• Attention to detail; excellent verbal and written communication skills.
• Computer Experience required. Proficient working knowledge of Microsoft Office software.
• While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel, reach with arms and hands, be able to talk and hear.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee may be required to lift to 50 pounds.
• The vision requirements include close, distance, peripheral and depth perception.
• Must maintain discretion with regard to confidentiality and privacy.

Position description is for informational purposes and is not an exhaustive list of all responsibilities. Additional duties that are consistent with the responsibility level of this position may be assigned.

Job Type: Part-time

Pay: $14.00 per hour

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Columbia, MO 65201: Relocate before starting work (Required)

Work Location: In person

Salary : $14