What are the responsibilities and job description for the Guest Services Coordinator- Heartfelt House position at Ronald McDonald House Charities of Orego?
Part Time position, 18 hours per week
$20.29/ hour with an added differential for bilingual, Spanish-speaking staff
Shifts: Sunday 3:30pm-10pm; Monday 3:30pm-10pm; Tuesday 3:30pm-10pm
Other shifts may also become available based on coverage needs
Benefits include:
- Paid sick time
- Access to a SIMPLE IRA with up to a 3% match
- An Employee Assistance Program
- Annual volunteer hours, and
- Simply a great place to work!
Ronald McDonald House Charities® of Oregon and Southwest Washington (“RMHC Oregon”) is seeking an inspiring, compassionate and hospitality focused Guest Services Coordinator.
Located at the Heartfelt House on the campus of PeaceHealth Sacred Heart Medical Center at River Bend (PeaceHealth), our Springfield Ronald McDonald House will serve as a “home away from home” for ten families every night, who have had to travel to Springfield for urgent medical care for their infants or children. In addition, we will be providing property management services and operational support to 10 adult patient families located at the Heartfelt House. This dynamic individual will serve as the daily contact and support for all guest families during their stay through the application of our compassionate hospitality principles.
Requirements:
Primary Duties and Responsibilities:
- Front desk management - including answering phones, supporting volunteers, greeting families as they arrive in the house, engaging with donors and community stakeholders.
- Maintain positive and supportive communication to all constituents including hospital partners, donors, and vendors.
- Physically perform tasks related to the cleanliness and orderliness of the House, including but not limited to dishes, packaging meals, laundry, sanitizing, and re-stocking.
Other Responsibilities:
- Maintain security protocols for guests.
- Ability to serve as “Person in Charge” during emergent situations.
- Own/Assist with other duties as assigned.
Experience Required:
Requires at least two years of work experience in a customer service or similar position that involves interaction with the public. Passion to serve our community and support families in medical crisis.
Skills Required:
- Enthusiastic with excellent customer service skills
- Enjoy working with people and possess a friendly and outgoing personality
- Exceptional verbal, written, and interpersonal communication skills
- Basic computer proficiency, including email, Word and Excel, and database management
- Ability to work well under pressure, meeting multiple and sometimes conflicting priorities
- Good analytical and problem-solving skills
- Fluency in Spanish is preferred, but not required
Educational Requirements:
High School diploma required
Salary : $20
