What are the responsibilities and job description for the Family Placement Manager position at Ronald McDonald House Charities of Oregon & SW Washington?
Primary Purpose: The Family Placement Manager is a licensed social worker who plays a vital role in ensuring a welcoming and seamless experience for guest families at the two Portland Ronald McDonald Houses. Working in close collaboration with the Portland Houses Director, this position oversees family communication, referral management, screening, and placement, adhering to established policies and procedures within the family registry system. Committed to delivering exceptional service, the Family Placement Manager implements streamlined processes that enhance the experience for both families and hospital partners. By modeling RMHC’s values and principles of compassionate hospitality, this role helps foster a culture of warmth, care, and excellence.
As a key member of the Guest Services team, the Family Placement Manager collaborates closely with Building Operations and the Front Desk team to ensure an efficient, coordinated, and high-quality service experience for all guest families.
Primary Duties and Responsibilities Include:
- Manages the Family Placement process, procedures, and training to ensure efficient room reservation process for all guests at the East House and Rood Family Pavilion. This includes working towards departmental KPI’s and annual goals in alignment with the organizational impact strategy.
- Offers social work support by assisting families in navigating challenges related to their stay, offering emotional support, and connecting them with community resources as needed.
- Serves as a strong member of the Guest Services team, collaborating on ensuring a high-quality experience for all guests alongside other team members – from initial contact to check out.
- Serves as the owner of the Family Registry Guest Registration Software to include making updates as needed, standard process and training for use of the application in our Portland Houses.
- In close partnership with Portland Houses Director, serve as primary contact for Portland hospital partners for all guest placement policies and issues – including serving as the direct liaison with the OHSU guest house coordinator.
- Provides regular analysis to assess and improve processes around room availability and calendar management.
- As backup support for the Portland Houses Director, respond to critical off hours departmental needs and emergencies, as needed.
Other Responsibilities:
- Ensure HIPAA compliance: Perform quarterly access authorization audits in the guest registration software. Follow and ensure compliance with the security policy on Guest Registration Software.
- Attend chapter-wide and house specific meetings, as needed.
- Other duties, as assigned.
Requirements
Experience Required:
- Master of Social Work (MSW)
- Expertise in Trauma-Informed Care
- 3 years of experience in healthcare
- Proficiency in business systems management
Skills Required:
- Exceptional oral and written communication skills, ensuring clarity and professionalism.
- Strong decision-making and problem-solving abilities, with a strategic and solutions-oriented mindset.
- Excellent organizational skills to thrive in a fast-paced environment, managing timelines efficiently and providing clear direction.
- Adaptability and resilience under pressure, capable of balancing multiple priorities and meeting tight or conflicting deadlines.
- Project management skills and experience (preferred).
- Technical proficiency in managing data, databases, and other systems (preferred).
- Advanced computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, and email communication.
- Meticulous attention to detail, ensuring accuracy and precision in all tasks.
- Ability to work independently with minimal supervision, while also excelling as part of a collaborative team.
Work Environment:
Work is conducted in an office environment at one of our Portland Houses. Must have access to a vehicle and possess a valid driver’s license.
Full time role benefits include:
- A generous paid time off program (10 paid holidays per year plus 2 Floating Holidays).
- We cover 100% of the costs of medical and dental benefits for employees and their dependents.
- A SIMPLE IRA with up to a 3% match.
- An Employee Assistance Program.
- Annual volunteer hours.
