House Operations Assistant/Receptionist

House Operations Assistant/Receptionist Summary

The House Operations Assistant/Receptionist is an entry level position responsible for creating a welcoming and caring atmosphere for our guest families. As the front desk receptionist, this position greets every guest family and other visitors, engaging with them and responding to any needs or concerns that they have. This person is also an assistant to the Director of Operations and supports the House Operations team as requested. This position is a 9am-6pm position, Monday through Friday, and is responsible for communicating with our evening staff about updates for the day at the conclusion of their shift.

Core Values

Family First: We make a difference in the lives of children by recognizing that our top priority is to serve families.

Relationships: We create bonds through appreciation, communication, consideration, and acceptance of one another.

Team: We understand that each staff member has an integral part in achieving our mission and we could not accomplish our goals without each other.

Respect: We recognize and value the diversity of gifts, strengths, and purpose of each individual. We make it a priority that each person feels appreciated and acknowledged for their special talents.

Integrity: We uphold moral qualities in all situations at all times, displaying honesty, reliability, and sincerity.

Service: We humbly serve others, placing their needs above our own as the foundation of our organization.

Heart: We contribute to an atmosphere of warmth, harmony, and confidence thereby making our House a Home.

Reports to: Director of Operations

Job Qualifications

• Must have a high school diploma or equivalent, with college level education a plus
• Work experience in a related field desirable
• Responsible and dependable with the highest degree of integrity
• Must be 21 or older with an excellent driving record

Competencies

• Administrative and organizational skills
• Excellent written, verbal and communication skills
• Professional and personal demeanor
• Inter-personal skills
• Ability to work independently and as part of a team
• Computer skills including Microsoft Office
• Flexible and adaptable.
• Self-starter

Expectations

1. Participate in staff meetings and communicate relevant information.

2. Work as a team member with all staff at RMHCSW, treating fellow staff members with respect and sensitivity to the requirements of their jobs.

3. Exhibit passion for the RMHC mission.

4. Work with families of critically ill children in a compassionate and optimistic manner.

5. Respect diverse cultures and work and interact with all types of people.

Requirements

OFFICE DUTIES:

Assist with answering multiple line telephone, screening calls, and directing calls.

Greet and welcome every guest family member as they enter the house, as well as other visitors to the house.

Attend to any needs or concerns of our guest families and/or visitors to the house.

Check-in guest families in and give them a tour of the house.

Check-out guest families at the time of their departure.

Assist with taking referrals for guest families to stay at the house.

PROGRAM ASSISTANT DUTIES:

Assist with scheduling meetings and keeping the calendar up to date for the Director of Operations.

Maintain oversight of our House to Home bags by tracking them and keeping them stocked and ready to distribute to our guest families.

Call our Guest Chef volunteers to verify their commitments at the house on a weekly basis.

Send thank you cards to our Guest Chef volunteers.

Support House Operations staff by checking in our guest families and maintaining records in our family tracking database.

Maintain oversight of our Welcome bags for our guest families and ensure that every family receives one upon their arrival.

Complete weekly room checks in individual family rooms.

Support our communications department by capturing photos and videos of our guest families, donors, and volunteers, securing photo releases to keep on file.

HOUSE DUTIES:

Rotate and stock our pantry

Keep all items in our refrigerators dated and cleaned out as needed.

Restock and organize storage closets as needed.

Clean vacant rooms as needed (to occur when guest room turnover is needed quickly).

Maintain oversight and stocking of weekly milk and soft drink orders.

Oversee all in-kind pickups and the storing and distribution of in-kind products.

Maintain input of in-kind gifts into system.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work/Salary
This is a full-time position. Hours of duty are 9am - 6pm Monday through Friday, although schedule may vary to meet the needs of donors, guests, and volunteers. The salary is competitive and negotiable.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $13.46 - $15.38 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Lubbock, TX 79415: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $13 - $15