Family Services Coordinator

Description

Location: Durham

Department: Operations

Reports To: Family Services Manager

FLSA Status: Full Time, Non-Exempt , M-F 8am-4pm (40 hours)

Organization

Ronald McDonald House Charities of the Triangle provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. Our vision is a world where all children have access to medical care and their families are supported and actively involved in their children’s care.

RMHC Triangle offers eight programs in Raleigh, Durham & Chapel Hill that support seriously ill children and their families, including three residential Ronald McDonald Houses and five medical-center-based respite programs for families and caregivers. RMHC Triangle supports guest families from across NC, the US, and the world who seek critical-care treatment for their children at the Triangle’s world-class children’s hospitals.

Job Purpose

The Family Services Coordinator serves as a key member of the full-time Family Services team responsible for carrying out the day-to-day program operations of the House and maintaining a safe, home-like environment for our guest families. Principal duties include working with the Family Services Manager to coordinate the daily flow of guest referrals, room assignments, check-ins and departures, and assisting with overall house operations tasks such as providing direction and support for volunteers, organizing and re-stocking supplies, handling guest concerns and responding to any incidents and emergencies that arise. Additionally, the Family Services Coordinator is one of the three full-time staff members primarily responsible for guaranteeing 24/7 staff coverage at the House throughout the year. Duties and responsibilities may change, and new ones may be added, at anytime with or without advanced notice.

Kindness & Respect, Inclusion & Belonging, Gratitude & Enthusiasm.

We seek candidates who are committed to these values, and our mission of hospitality and hope.

• Please include cover letter.
  
  

Requirements

• Support the mission of Ronald McDonald House Charities of the Triangle and work in accordance with the Commitment to Excellence.
• Cultivate an atmosphere of healing and safety for all guests by providing prompt and respectful family service, maintaining facilities in a clean and working order, offering a listening ear as needed, and issuing reminders of appropriate guest behavior when necessary.
• Responsible for the understanding and implementation of Family Services policies & procedures, including check-ins, check-outs, and all emergency plans.
• Cover and provide support at the front desk, including welcoming visitors, answering the phone, and assisting guest families.
• Maintain careful records in the Guest Database and complete all necessary documentation accurately and efficiently, according to House procedures. Offer support to volunteers, including answering questions as needed.
• Greet and thank donors, receive donations, and ensure that donations are stored and documented in the appropriate places.
  
  

Other Duties & Responsibilities

• Commitment to working as part of a team.
• Demonstrate respect for colleagues, guests, volunteers, and donors.
• Assist with other tasks and projects as assigned, including providing support to teams other than Operations when asked.
• Provide holiday and inclement weather coverage in cooperation with the entire Operations team.
  
  

Knowledge, Skills And General Competencies

• Understanding of and passion for the RMHC mission.
• Strong written and verbal communication skills, attention to detail, and computer competency.
• Ability to work with people from all backgrounds and with varying skill sets.
• Resourceful and well-organized with good reasoning skills and sound judgment.
• Ability to work both independently and in a team and multi-task effectively.
• Commitment to equity, inclusion, and belonging.
• Must be mobile and able to quickly move around the House to deal with family and facilities issues as they arise.
• Must have close visual acuity to perform activities such as data entry, viewing a computer terminal, and ability to determine accuracy and thoroughness of work assigned.
  
  

Skills And Qualifications

• H.S. diploma and two years related work experience required.
• Strong computers skills, particularly in Microsoft Office and database programs
• Valid Driver’s License
• Spanish speaking ability is preferred.
  
  

Physical Requirements

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balance exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
  
  

Ronald McDonald House Charities of the Triangle provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Ronald McDonald House Charities of the Triangle to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Sheri Workman, Senior Human Resources Manager, Sheri@RMHCTriangle.org.

Your employment with Ronald McDonald House Charities of the Triangle is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Ronald McDonald House Charities of the Triangle is not guaranteed for any length of time.