Customer Experience Associate - Pet Supplies

Full-Time Sales Associate

Roo's Holistic Pet Supplies - Shelbyville, KY

About Us:

Roo's Holistic Pet Supplies is a growing, community-focused pet wellness retailer dedicated to providing the highest quality holistic pet products and education to our customers. Our Shelbyville location offers a welcoming environment where pet parents can find the best natural solutions for their furry family members.

Position Overview:

We're seeking a dedicated and pet-passionate Sales Associate to join our Shelbyville team. This role offers the perfect blend of customer service, pet care education, and retail operations management.

Schedule:

- Monday, Thursday, Friday, Saturday: 10:30 AM - 6:30 PM

- Sunday: 10:30 AM - 3:30 PM

- Tuesday and Wednesday: Off

- Full-time position (35-40 hours per week)

Compensation:

- $15-18 per hour, based on experience

- Paid Time Off

- Employee discount on products

- Opportunity for growth in a expanding company

Key Responsibilities:

- Provide exceptional customer service and educated product recommendations

- Operate point-of-sale system and process transactions

- Manage store operations independently during scheduled shifts

- Maintain store organization, cleanliness, and product displays

- Handle inventory management, including:

* Receiving and stocking merchandise

* Tracking expiration dates

* Managing inventory counts

* Updating product information in spreadsheets

- Assist customers with product selection and pet nutrition guidance

- Participate in ongoing product education and training

Required Qualifications:

- Physical ability to lift and move pet food bags and supplies (up to 40 lbs)

- Strong attention to detail and organizational skills

- Proficiency with computers and spreadsheet applications

- Excellent communication and customer service skills

- Ability to work independently and make sound decisions

- Reliable transportation and consistent attendance record

Ideal Candidate Will Have:

- Genuine interest in pet health and nutrition

- Previous retail or customer service experience

- Eagerness to learn about holistic pet care

- Professional approach to work

- Demonstrated reliability and responsibility

- Strong problem-solving abilities

- Proven track record of dependability

- Empathetic and customer-focused mindset

What We Offer:

- Consistent weekly schedule

- Supportive, positive work environment

- Opportunity to help pets and their owners live healthier lives

- Professional development and product knowledge training

- Being part of a growing, community-focused business

Equal Opportunity Employer

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $15 - $18