What are the responsibilities and job description for the Project Manager - Roof Repair position at Roofcrafters Roofing?
Job Description
Job Description
We're looking for an experienced Roofing Repair Project Manager to join our rockstar team!
The Repair Project Manager will report to the Director of Production. The role of the Repair Project Manager is overall management of the service and repair department. Duties include but are not limited to managing and training repair technicians and crews; managing the process of roof callback inspections; scheduling and completing customer repairs in a timely manner. The service crews will perform preventive maintenance, inspections, callbacks and repair work. Responsibilities are subject to change without notice in accordance with company needs.
Responsibilities :
- Addressing customer complaints and needs in a timely manner with urgency
- Call backs, repairs and maintenance scheduled daily as they arise
- Utilize and maintain job tracking system and sheets provided by Director of Production
- Maintain impeccable, detailed job notes in Acculynx
- Customer Communication is priority; quickly return calls, notify customer of changes or as new information arises, maintain a high level of professionalism at all times
- Scheduling and dispatch of field personnel daily with logistical efficiency
- Daily supervision of field employees by job site visits
- Review of job tickets to confirm quality, safety and customer service
- Vehicle and equipment maintenance
- Review service technician productivity, quality and overall performance
- Regular training sessions to increase knowledge and efficiency
- Regular training and discussion of safety related topics, inspections, and documentation
- Invoicing and material purchasing
- Creation of management reports such as profitability reports
- Motivate and inspire employees
Requirements :
Requirements :
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