What are the responsibilities and job description for the IT Support Specialist position at Roofing Pros USA, LLC?
Roofing Pros USA is a mid-sized roofing company dedicated to providing high-quality roofing services and customer service to homeowners across Florida. We are currently seeking a skilled and motivated IT Support Specialist to help manage and maintain our technology infrastructure, ensuring smooth and efficient operations. The ideal candidate will have a technical background and a hands-on approach to solving IT issues.
As an IT Support Specialist, you will be responsible for managing and troubleshooting our company’s technology systems, including computers, phones, printers, Microsoft Office applications, documentation management, and our website. You will work closely with the team to ensure that all IT systems are running smoothly, support employee needs, and resolve any technical issues that arise.
Key Responsibilities:
- Provide technical support for company computers, phones, and printers, ensuring functionality and minimal downtime.
- Troubleshoot hardware and software issues, providing timely resolutions.
- Manage and maintain Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.).
- Oversee the management and storage of digital documents, ensuring they are properly organized and accessible.
- Maintain and update the company website, ensuring it remains functional, secure, and up-to-date.
- Assist with the implementation of new technology solutions to enhance company operations.
- Monitor and ensure the security of company systems and data.
- Provide training and support to employees on technology tools and best practices.
- Respond to IT-related queries and provide support in a professional and timely manner.
Qualifications:
- Experience in IT support, system administration, or a related field.
- Strong knowledge of computer hardware, software, networking, and troubleshooting.
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
- Familiarity with website management and basic web technologies (HTML, CMS platforms, etc.).
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Ability to work independently as well as part of a team.
What We Offer:
- Competitive salary and benefits.
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
Job Type: Full-time
Pay: From $960.00 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $960
