General Manager

Summary of Role:

We are seeking an enthusiastic and energetic hospitality professional to operate our Rooftop Cinema Club location as a leading outdoor movie experience in Miami - South Beach. The General Manager is accountable for leading a team to deliver operational excellence and achieve the site’s annual operating plan. This includes optimizing guest experience, mentoring and developing your team, maintaining operational standards and bringing Rooftop Cinema’s Club culture alive through the work. This role is accountable for sponsoring and underwriting the operations plan so continued growth and development of the business and individuals/collective is being realized and sustained.

The ideal candidate will be familiar with the local market, have a food & beverage and events background and finds joy creating memorable experiences. As the venue general manager, you will be responsible for the day-to-day operations of the venue, leading a talented and passionate team. You will ensure the venue is always ready for our guests, assisting your team across all functions as needed to provide an excellent experience and help generate superior financial results. The venue will operate 7 days a week so you will be accountable for hiring and developing a staff to ensure the site’s success is not solely dependent on you.

Key Responsibilities:

Assume bottom line financial accountability for the business unit

• Partner with home office members to establish programming practices that maximize revenue potential
• Achieve annual operating plan
• Build budgets that meet business requirements
• Achieve designed operating margin expenses based on analysis of required financial performance for business model

• Ensure a robust inventory management system is in-place for ordering, receiving
• Ensure weekly stock counts and data analysis are well managed
• Develop strong relationships with your vendors to ensure you are receiving excellent service and support
• Manage costs (e.g., payroll, waste, inventory, supplies) to leverage financial performance
• Minimize financial risk to the business by ensuring that excellent loss prevention, risk management and HR practices are developed and executed

Assume bottom line developmental accountability for your business unit

• Establish operational standards, skill requirements and developmental paths for managers and crew members
  
• Create conditions for managers and all members to develop and hold individuals accountable to operational standards and developmental paths
• Be a role model for providing positive and corrective feedback, conducting timely and effective reviews; following through and documenting actions taken
• Achieve self initiated learning from all members

Assume accountability for operational excellence where experience delivery is consistently demonstrated

• Work directly with the Multi Unit Manager to develop and implement strategic and operational plans to meet business needs
• Deploy systems, processes and practices that achieve seamlessness and integration that is measurable, providing meaningful data from which to act

• Manage standards that ensure compliance with federal, state and Company policies including employment, loss prevention/cash handling, safety, (e.g. meal and rest breaks, OSHA, food handling, PCI Compliance) in order to achieve operational excellence

Recruit, select, and develop team members that have the capability to become great contributors to the guest experience and business performance

• Partner with and coach managers on difficult performance/deselection issues; ensure that managers take effective, timely action, partnering with other managers and federalist members, as appropriate
• Ensure members are paid accurately and in a timely manner; data changes are accurately and promptly recorded to ensure timely action and support decision making through reporting

Work effectively with federal partners (HR, Accounting, Prog/Comm, IT) to deliver business results

• Require that home office partners be connected to the operation of the business and accountable for overall business results
• Participate in weekly structures that keep you informed of the broader organization and work to establish relationships with other GMs as a platform to create learning communities

Required Skills and Experience

• A minimum of 5 years management experience in events and hospitality environments, preferably with strong food and beverage presence
• Proven strong team leadership skills, including people development
• Experience in leading and collaborating with subordinates, peers, supervisors, and corporate functional members
• Demonstrates a strong customer focus
• Ensures accountability through holding self and others accountable
• Is action orientated, takes on tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimize work processes, knowing the most effective and efficient processes to get things done
• Strong understanding and experience in good inventory management practices
• Collaborates well with others, building partnerships and working collaboratively
• A good understanding of fundamental performance review standards
• Strong ability to be adaptive and creative
• Ability to critically think and execute tasks accurately
• Comfortable being able to manage up
• Excellent communications and follow-up, follow-through skills
• A good sense of humor
• Compassionate leader who is fair and understanding while holding accountability and requiring the very best from oneself and others
• Great people and communication skills
• Strong business acumen

Other Essential Functions, Abilities and Physical Demands

• Available to work a flexible schedule that involves nights, weekends, holidays and limited in-state and out-of-state travel
• Demonstrates a proficiency in Microsoft office programs including Excel, Word
• Experience working with best in-class inventory management systems (Toast and Sling knowledge a plus)

Compensation and Benefits: 

• Competitive Base 
  
• PTO Allowance
• 401k
• Healthcare (medical, dental, vision)
  

Company Description

Rooftop Cinema Club started in 2011 as a single rooftop in London and has expanded globally with 11 venues across the US and UK. We are looking to grow our presence in the US with 15 new rooftop venues projected over the next 3 years. 

We are on a mission to change the way people experience open-air cinema. We transform nights at the movies with sunsets & starlit evenings, stunning views, friends, loved ones, awesome drink & food and great movies on the big screen. Our purpose is to create magical and memorable movie moments that change people’s lives for the better. We like to think of it as…Love, Peace and Great Film.

Salary : $70,000 - $80,000