What are the responsibilities and job description for the Part time office assistant position at Rooftop Drops (NYC irrigation)?
Job Overview
We are seeking a dedicated and enthusiastic individual for the position of Part-Time Office Assistant (Monday-Friday, 9-3 but can be flexible). This person will provide exceptional customer support and ensure client satisfaction through effective communication.
The ideal candidate possesses strong phone etiquette, excellent grammar, strong verbal and written communication skills, is extremely tech-savvy and organized and has and the ability to analyze customer needs while maintaining a professional demeanor.
Responsibilities
- Provide outstanding customer support via phone, addressing inquiries and resolving issues promptly.
- Conduct outbound calling to follow up on client requests or provide information as needed.
- Confirm appointments by phone for the next day's schedule
- Maintain accurate records of customer interactions and data entry into our CRM
- Employ strong analytical skills to assess customer needs and recommend appropriate solutions.
- Demonstrate excellent phone etiquette while interacting with clients to enhance their experience.
Experience
- Previous experience in client services or customer support is preferred but not mandatory.
- Proficiency in English is required - both verbal and written.
- Familiarity with data entry processes and basic computer operations is essential.
- Strong communication skills, both verbal and written, are necessary for success in this role. Excellent grammar is essential.
- A positive attitude, attention to detail, and the ability to work efficiently in a fast-paced office environment are key.
Join our team and contribute to creating a positive impact on our clients through exceptional service!
Job Types: Part-time, Temporary
Pay: $21.48 - $25.86 per hour
Expected hours: 20 – 30 per week
Schedule:
- Monday to Friday
- Morning shift
Application Question(s):
- What kind of phone and email experience do you have with clients?
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Harrison, NY 10528 (Required)
Work Location: In person
Salary : $21 - $26