What are the responsibilities and job description for the Game Master position at Room Raiders Escape Games LLC?
Job Summary:
We are seeking a dynamic and engaging Game Master to join our team at a popular resort and entertainment destination. As a Game Master, you will be responsible for providing exceptional guest experiences, ensuring a fun and safe environment for all participants, and managing conflicts and disputes in a fair and professional manner. If you have a passion for hospitality, theater, and customer service, and enjoy working with children, we encourage you to apply for this exciting role.
Duties:
- Host and lead interactive games, shows, and activities for guests of all ages, including children and families
- Provide excellent guest services, including responding to inquiries, addressing concerns, and ensuring a positive experience
- Ensure the safety and well-being of all guests, including supervising children and monitoring lifeguard stations
- Manage conflicts and disputes in a fair and professional manner, with a focus on customer satisfaction
- Collaborate with other team members to plan and execute events and activities
- Maintain a high level of knowledge about the resort and its offerings, and provide recommendations and information to guests
- Engage in public speaking and presentation skills, with the ability to effectively communicate with guests and team members
- Ensure that all food and beverage services are provided in accordance with resort policies and standards
- Develop and implement creative and innovative game designs and activities to keep guests entertained and engaged
Experience:
- Previous experience in a guest services or food service role is required
- Experience working with children is highly desirable
- Experience in a theater or hospitality setting is preferred
- Proven experience in conflict management and public speaking is essential
- Ability to work in a fast-paced environment and adapt to changing circumstances
- High school diploma or equivalent required
- Availability to work varied shifts, including weekends and holidays
Job Types: Full-time, Part-time
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
Work Location: In person