What are the responsibilities and job description for the Transfer Success Counselor position at Roosevelt University?
Position Title
Transfer Success Counselor
Category
Administrative
Position Number
Posting Number
S0001254
Location
Hybrid - Schaumburg
Open Date
03/03/2025
Close Date
Open Until Filled?
Yes
Job Type
Full-Time
Working Hours
Position Summary
Do you love discussing goals and possibilities with students? Do you enjoy problem solving and working in a collaborative team setting? Are you interested in assisting students in successfully starting school? If so, Roosevelt University is seeking a Transfer Success Counselor who will strengthen matriculation outcomes for students who have been admitted to Roosevelt. Roosevelt University has a social justice foundation, is a Hispanic-Serving Institution, and our admission team strives towards equity and creating access for students of all backgrounds.
This position reports to the Assistant Director of Transfer Admissions. A hybrid position based at our Schaumburg campus, there is an expectation that the Counselor will be on campus 3 days per week.
Roosevelt University offers many great benefits. Please review our benefits in further detail by clicking this link: https://rooseveltu.touchpointsonline.com/
The salary range for this position is $48,000-52,000
Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Deputy Chief of Staff and Title IX Coordinator is Natasha Robinson. Her office is in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue. She can be reached at 312-281-3245 or TitleIX@roosevelt.edu.
Do not contact this email address for inquiries about your job application; if you have questions, you may email hrquestions@roosevelt.edu
This position reports to the Assistant Director of Transfer Admissions. A hybrid position based at our Schaumburg campus, there is an expectation that the Counselor will be on campus 3 days per week.
Roosevelt University offers many great benefits. Please review our benefits in further detail by clicking this link: https://rooseveltu.touchpointsonline.com/
The salary range for this position is $48,000-52,000
Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Deputy Chief of Staff and Title IX Coordinator is Natasha Robinson. Her office is in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue. She can be reached at 312-281-3245 or TitleIX@roosevelt.edu.
Do not contact this email address for inquiries about your job application; if you have questions, you may email hrquestions@roosevelt.edu
Knowledge, Skills and Abilities Required
- A bachelor’s degree in relevant field.
- A minimum of 1-year experience working in admissions/enrollment, or in customer service.
- Ability to adapt communication style to different audiences.
- Ability to manage relationships both externally and within Roosevelt University.
- Ability to establish and maintain effective working relations in a multicultural environment.
- Ability to navigate personal and potentially difficult conversations and situations with care and tact.
- Ability to exercise considerable judgment and discretion when working with prospective students, families, and school partners.
- Self-starter and ability to prioritize independently.
- Excellent organizational, communication (written and verbal), interpersonal skills and attention to detail.
- A positive and professional demeanor.
- A strong attention to detail, and process oriented.
- Ability to demonstrate a commitment to service excellence by embodying Roosevelt’s core values, mission, and vision in every aspect of the role working with students, faculty, staff, and visitors.
- Experience with database systems like a CRM or SIS to input and access individualized and general information related to recruitment and enrollment.
- Demonstrates proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
- Valid driver’s license and/or means to travel for recruitment.
Years of Experience Required
1
Required Education
Bachelor's Degree
Certification/Licensure Required
Minimum Qualifications
- A Bachelor’s degree is required.
- A minimum of 1-year experience of higher education admission/enrollment management and/or student services. Candidates with transferrable customer service or related experience will be considered.
Preferred Qualifications
- Fluency, or at minimum conversational in Spanish is preferred.
- Experience with Slate or another customer relationship management database.
- Experience with Banner or another student information system.
Equipment Operated
- Basic office equipment: desktop/laptop computer, copier/ multi-function device, fax, cellphone and landline telephone.
- Software systems: CRM (Slate), SIS (Banner), video conferencing (Zoom) and remote communication tool (Microsoft Teams).
Working Conditions
Standard climate and noise controlled office environment. Role is mostly sedentary and requires frequent use of wrists for typing, as well as extended time using computer.
Priority Application Instructions
Departmental Contact Information
Salary : $48,000 - $52,000
