What are the responsibilities and job description for the Sales Coordinator position at ROOST Apartment Hotel?
Sales Coordinator – for ROOST Cleveland will assist the Director of Sales and/or Hotel Manager with administrative duties including but not limited to, account management, presentation preparation, guest follow-up, and servicing that would enable the Director of Sales and Hotel Manger to focus on revenue generating /operational activities.
The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:
- In support of the property sales team the role will greet visitors, answer phone calls, respond to general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.
- Interact with guests in person, via email, and over the phone to qualify and assist existing and future guests.
- Maintain communication with group contact regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, providing cutoff date alerts and making individual rooming list reservation changes.
- Assist property Director of Sales and Hotel manager with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, inputting reservations, managing tasks and scheduling appointments.
- Assist Director of Sales with RFP responses, proposals, contracts, Resumes, extensions and Turn Overs as needed.
- Assist Director of Sales with reservation requests and building group master accounts in the system, as needed;
- Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings;
- Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces;
- Participate in Sales Department meetings.
- Provide additional administrative assistance as directed.
- Responsible for managing communication related to parking process, parking passes and parking log.
- Business development through internet prospecting, networking (collecting business cards from guest services, property, and city events), new business research through various designated sources.
- The responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities and qualifications may be required and or assigned as necessary.
- Any and all other work as required to complete the primary purpose of the position.
Qualifications:
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Proficient knowledge of computer applications.
- Strong analytical, organizational, and interpersonal skills.
- Minimum of 1 years sales/administrative or coordinator experience required, preferably in a hotel capacity.
- Previous experience in a hotel or restaurant guests service role preferred.
- Strong organization and computer skills required.
- Must be able to work independently and simultaneously manage multiple tasks.
- Must be outgoing and a proven self-starter.
- College degree preferred.
- Previous hospitality or related field preferred.
Benefits:
- Full Comprehensive Affordable Healthcare Benefits
- 401(K) Retirement Savings
- Paid Vacation, Personal Time Off
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualification