What are the responsibilities and job description for the Lead Host/Hostess position at Rooster's - NC?
Rooster's Uptown is in search of an experienced Lead Host / Hostess to join our dynamic team. We are looking for a friendly, outgoing person to greet customers as soon as they walk through the door, provide patrons with accurate wait time estimates during busy periods, rotate seating between different stations to ensure even workloads for waitstaff, answer phones, confirm and schedule reservations with large parties and managing reservations to ensure efficient table turnover. Someone who is customer service focused and detail oriented. Open Table experience is required to be considered for this position. This is a pivotal role in our fast-paced environment where maintaining a welcoming atmosphere and exceptional service are top priorities.
Responsibilities : ( But not limited to )
- Efficiently manage and coordinate reservations using OpenTable software, ensuring accurate seating arrangements and timely table turnovers.
- Greet and welcome guests with warmth and professionalism, ensuring their initial positive impression of our restaurant.
- Effectively communicate wait times to guests during peak hours and manage the waiting list efficiently.
- Collaborate with the service staff to ensure smooth communication and coordinated seating arrangements to enhance the dining experience.
- Handle guest inquiries, phone calls, provide information about our menu, and manage reservations.
- Maintain cleanliness and organization of the hostess podium and front-of-house area.
Qualifications :
Benefits :
Expected hours : 25 – 35 per week
Benefits for full time employees :
Physical Setting :