What are the responsibilities and job description for the Administrative Assistant position at Root To Rise Physical Therapy and Pelvic Health?
Job Overview
We are seeking a dedicated and organized Patient Care Coordinator to join our team. We are a growing pelvic health specialty practice offering physical and occupational therapy, acupuncture and yoga. In addition, we offer community and group classes, and utilize a holistic health and wellness approach to care. The ideal candidate will play a crucial role in ensuring a seamless patient experience by managing front desk operations, coordinating patient appointments, and facilitating communication between patients and healthcare providers.
This position is ideal for someone who is positive, compassionate, self driven, organized and detail oriented. Previous customer service experience is preferred and even better if you have experience working in the healthcare field.
This position is for 32-40 hours per week with some flexibility for the right candidate.
We will only be responding to applicants who submit a cover letter describing why you would be a good fit for our practice and why this job would be a good fit for you.
Responsibilities
- Greet patients warmly and manage front desk operations efficiently.
- Schedule and confirm patient appointments while maintaining an organized notes.
- Answer phones and act as a point of contact for current and prospective patients
- Provide detailed explanations and clearly communicate via email, in person, and over the phone to our practice base and providers
- Execute quality customer support with patience, compassion, accuracy, professionalism, and positivity
- Follow up on referrals to the practice, clearly communicating about pelvic floor physical therapy, acupuncture and yoga to potential patients
- Maintain tracking of referrals, inquiries, and current patients
- Support our growing practice as we continue to build processes and procedures for administration
- Change and manage linens, prepare treatment rooms, and clean equipment in between sessions as needed
- Assist with marketing efforts and clerical projects
- Collaborate with providers to ensure optimal patient care and satisfaction
Qualifications
- Proficiency in front desk operations, including communication via phonand appointment scheduling.
- Familiarity with administrative tasks in a healthcare setting is highly desirable.
- Ability to communicate effectively with patients and team members.
- Strong organizational skills with attention to detail in documentation review.
- A compassionate approach to patient care with a focus on providing exceptional service.
Join our team as a Patient Care Coordinator and contribute to enhancing the patient experience through your dedication and expertise.
To apply, please send a resume and detailed cover letter to jenn@roottorisephysicaltherapy.com.
We will only be responding to applicants who submit a cover letter describing why you would be a good fit for our practice and why this job would be a good fit for you.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Medical Specialty:
- Physical & Rehabilitation Medicine
Schedule:
- Monday to Friday
Work Location: In person
Salary : $20