Medical Assistant & Admin

Division/Department:  Clinic

Reporting Relationship:  Clinic Practice Manager

Compensation Structure: Hourly Performance Bonus

Position Summary: The Medical Assistant & Admin position serves as the liaison between the patient and clinic provider team to insure a seamless patient experience.  They coordinate daily clinic operations across required departments and support the Naturopathic Primary Care Physicians and the rest of clinic.  They communicate regularly with patients, onboard new patients, verifies benefits, coordinates treatment plans, monitors and optimize clinician's schedules and if experienced, will be leaned on to provide ancillary clinic services such as blood draws, injections or IV therapy. The Medical Assistant position works closely with the Customer Success team, Billing Department and the Clinic Practitioners to provide additional clinical and administrative support. 

Responsibilities: The Medical Assistant’s responsibilities include but are not limited to…   

• Helps that clinic team deliver a seamless and consistent patient experience; including onboarding New Patient including verification of benefits, coordination of pre-authorizations

• Protects patient health information and confidentiality 

• Assists clinicians with ordering and processing labs, prescriptions and imaging.   

• Assists clinicians with scanning and uploading documentation of lab and imaging results into EHR, as well as following up with patients when results are received to schedule follow up appointments.  

• Assists clinicians with patient follow-ups regarding treatment plans   

• Supports clinic team and ensures consistent, congruent processes are practiced by all clinicians (patient intake, check out, follow-up & outreach, etc.)  

• Assists the Clinic Practice Manager to assure clinic procedures are properly carried out  

• Verification of Benefits, Pre-authorizations and coordinates as needed with Medical Billing service. The MA may be asked to update patient profiles with needed information including health insurance coverage limitations and communicate with patients. 

• Reviews all clinic visits to assure proper scheduling, preauthorization, paperwork, check-out and charting occurs.   

• Provides ancillary services direct to the patient such as blood draws and injections (under the guidance of our Naturopathic physicians). 

• Trains and assists new team members regarding clinic procedures   

• Maintains a consistent schedule to ensure continuity with the needs of the patients and practitioners.  

Qualifications:  

• 3 years’ experience in medical setting (Holistic Healthcare experience is a plus)  

• Completion of an Accredited Medical Assistant Program; accredited phlebotomy training certificate or experience preferred  

• Certified Phlebotomy Technician (Required). Experience administering IV therapy a plus. 

• Existing knowledge of Naturopathic medicine, Acupuncture and other traditional, natural health modalities  

• Good organizational skills and follow-through, able to multi-task and adapt while remaining professional and friendly towards clients and coworkers alike.   

• Emotionally intelligent, professional and grounded - ability to stay calm in any situation.  

Salary : $24