Service Manager

Rooted Hospitality Group - Service Manager

Rooted Hospitality Group (RHG) is dedicated to creating a brighter world by enriching people’s lives through genuine hospitality, exceptional products and servant leadership. We are looking for like-minded, talented, integrity-driven individuals to join our journey and grow with us.

We’ve just opened the doors to Rumba, our newest concept in Metairie, LA—a vibrant, energetic space where service is the soul of the experience. We’re now searching for a Service Manager who doesn't just understand hospitality but embodies it.

This role is for a true service expert—someone who can build, teach, and inspire a team to deliver consistently unforgettable guest experiences. You’re not just a manager; you’re the heartbeat of the dining room, the mentor who shapes culture, and the leader who knows that hospitality starts from within.

What You’ll Do

Lead with Hospitality

• Be a daily presence on the floor, setting the tone for warmth, professionalism, and positive energy.
• Coach the FOH team on service standards through modeling and hands-on development.
• Inspire a sense of pride, purpose, and ownership among team members—service excellence becomes second nature under your leadership.

Train, Teach, and Elevate

• Lead orientations and training programs for new hires, ensuring a polished and confident team from day one.
• Deliver ongoing training sessions and pre-shift meetings with energy and impact.
• Use RHG’s proven service standards and training materials as your guide—delivering them with clarity, consistency, and the energy that brings them to life on the floor.

Build a Team, Build a Culture

• Partner with the GM and recruitment team to attract and hire outstanding service talent.
• Foster a team culture rooted in humility, collaboration, and mutual respect.
• Offer thoughtful, consistent coaching to help team members grow professionally and personally.

Own the Guest Experience

• Set the bar high for hospitality—warm welcomes, genuine interactions, and thoughtful touches are the norm, not the exception.
• Handle guest concerns with empathy, professionalism, and speed.
• Always have your finger on the pulse of the dining room, stepping in to elevate service when needed.

What We’re Looking For

• 2 years of experience in a high-touch, full-service restaurant leadership role.
• A true people person—charismatic, confident, approachable, and positive.
• A proven coach and motivator who thrives on lifting others up.
• Deep understanding of what great service looks, sounds, and feels like.
• Strong organizational and communication skills.
• Flexible, humble, and excited to be part of something new and growing.
• Passion for hospitality that shines through in every interaction.

Why Join Rooted Hospitality Group?

At RHG, we believe leadership is an act of service. You’ll be supported, respected, and empowered to bring your full self to work every day. We champion innovation, integrity, and excellence—and we’re building a team at Rumba that reflects those values. If you’re someone who can teach great service because you live great service, we can’t wait to meet you.

Apply today to help shape the service culture at Rumba and grow with one of the most people-focused hospitality groups around.

Rooted Hospitality Group is an equal opportunity employer and does not discriminate on the basis of an applicant’s or employee’s race, color, religion, national origin, sex, gender identity/expression, sexual orientation, age, disability, veteran status, marital status, citizenship, ancestry, pregnancy, familial status, actual or perceived status as a victim of domestic violence, dating violence or stalking, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.