Demo

Service Manager

RooterMan of Chattanooga
Harrison, TN Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 4/30/2025

This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.

We work together to make our customers happy and get the calls run- so we can go home to our families!

Benefits / Perks

  • Benefits : Health insurance per diems
  • Base Salary Bonus Opportunity : Performance-based commissions and bonuses
  • Great Work / Life Balance : No required overtime
  • Time Off : Paid holidays and accruable vacation
  • Flexible work schedule : Can accommodate midweek appointments
  • Paid New Hire Training : Onboarding includes learning alongside a trained technician
  • Company Truck : Each technician drives a branded fully stocked company vehicle for commuting and job duties
  • Tools Included : All necessary tools and product are provided
  • Learn a New Trade : Develop skills within the industry
  • Supportive Work Environment : Team celebrates achievements and collaborates in their approach to problem-solving
  • Small Business : Local business with an owner who works alongside the team each day
  • Mentorship Opportunities : Ongoing training and career development
  • Dedicated Help Lines : Technician Support Team on call to assist to questions

Responsibilities

  • Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling, and training employees, evaluating performance and supervising work assignments to ensure effective operations.
  • Responsible for Monthly revenue goals, close rate, average ticket, Safety, Labor and material costs.
  • Responsible for 5 Star Client Satisfaction and boosting our online 5 Star reviews on both Yelp and Google
  • Lead and coach assigned co-workers.  Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives.
  • Propose, maintain, review, and administer the Service Technician Commission Plan
  • Achieve quarterly Service Department sales and profitability goals as specified in the annual budget.
  • Qualifications

  • Hold a state-issued plumbing license
  • Working knowledge of various software programs including Service Titan
  • Minimum 5 years of experience in residential plumbing service, maintenance, and installation
  • Minimum 2 years of residential plumbing management experience
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