Customer Service Representative

Want to enjoy yourself while working for and with a great group of people? Come join the RooterPLUS team!

Founded in 1994, RooterPLUS! Plumbing, Septic & Restoration has built a reputation for delivering exceptional customer service throughout Metro Atlanta. We are seeking motivated individuals with extensive customer service experience and flexible availability, including evenings and weekends. If you are passionate about providing top-notch service, we want to hear from you!

The Customer Service Representative plays a crucial role in the success of our operations team and must embody a positive, Can-Do attitude. At RooterPLUS, we are guided by our core values: responsibility, trustworthiness, fairness, honesty, and respect. We strive to build lasting relationships through competence, reliability, and professionalism, always applying urgency to deliver exceptional value and service.

The ideal candidate will excel in a fast-paced, dynamic environment, driving improved internal communication and operational efficiency. As a key member of our team, you will help strengthen our customer relationships by meeting deadlines and ensuring that company resources are utilized efficiently to provide top-quality service and solutions to our clients and community.

Key Skills and Attributes:

• Strong teamwork and collaboration skills are essential to success.
• A positive attitude, high energy, and enthusiasm are key drivers of performance.
• Exceptional ability to multitask and maintain focus under pressure, ensuring accuracy and efficiency in a fast-paced environment.

Responsibilities:

• Creating a positive and memorable customer experience by using empathy, active listening, and charisma to effectively gather customer information and address their needs
• Managing challenging customer interactions with professionalism, patience, and composure, ensuring that all communications—both internal and external—promote a positive image of our company.
• Receive inbound calls from customers and schedule Septic, Plumbing and Restoration Services
• Promptly review and respond to all marketing channel notifications and inquiries
• Open and maintain customer accounts by accurately recording account information in ServiceTitan software
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Create purchase orders
• Receive customer payments
• General office administrative duties

All Applicants Must:

• Demonstrate the ability to think clearly and remain focused under pressure, ensuring accuracy in all tasks.
• Exhibit a positive attitude and a strong work ethic.
• Bring high energy and enthusiasm to the role.
• Show attention to detail and maintain organizational skills.
• Possess excellent phone etiquette and communication skills.
• Provide exceptional customer service.
• Be computer proficient with the ability to learn new systems quickly.
• Work effectively and harmoniously with others.
• Have familiarity with the Metro Atlanta area.
• Be capable of multi-tasking in a fast-paced environment.
• Consistently arrive on time and be dependable.
• Previous customer service experience is preferred.
• ServiceTitan experience is a plus!

RooterPLUS is a Drug Free Workplace

Benefits:

•             401(k) matching

•             Dental insurance

•             Employee assistance program

•             Employee discount

•             Flexible schedule

•             Health insurance

•             Life insurance

•             Paid time off

•             Vision insurance

•             Bonus/Incentive pay based on performance

•             Restoration Referral Money

Schedule:

•             Day shift

•             Evening shift

•             Weekend availability

Salary : $18 - $20