What are the responsibilities and job description for the Host position at Roots Burger Bar?
Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic team in a vibrant restaurant environment. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient seating arrangements. This role requires excellent customer service skills, a passion for hospitality, and the ability to manage guest relations effectively.
Responsibilities
- Greet guests warmly upon arrival and provide them with a pleasant dining experience.
- Manage reservations and seating arrangements using the Aloha POS system or similar software.
- Maintain an organized waitlist during busy periods and communicate wait times to guests.
- Assist with guest inquiries, providing information about menu items, specials, and restaurant policies.
- Collaborate with servers and kitchen staff to ensure smooth service flow.
- Uphold cleanliness and organization at the host stand and dining area.
- Handle phone calls with professionalism, assisting guests with reservations or inquiries.
- Foster positive guest relations by addressing concerns promptly and effectively.
Experience
- Previous experience in a hospitality or restaurant setting is preferred but not mandatory.
- Familiarity with POS systems, particularly Aloha POS, is a plus.
- Strong customer service skills with an emphasis on guest satisfaction.
- Excellent phone etiquette and communication skills.
- Ability to work in a fast-paced environment while maintaining composure under pressure.
- A genuine desire to help others and enhance their dining experience.
Join our team as a Host/Host and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $15.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $10 - $15