What are the responsibilities and job description for the FOH Manager position at Roots Handmade Pizza - South Loop?
Position Summary:
The Fifty/50 Restaurant Group is currently hiring for a Manager to add to it's busy Roots Handmade Pizza location in Printer's Row. Candidates will be responsible for assisting the General Manager with the overall operation of a single restaurant. Work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs. Must have the ability to run a smooth and efficient shift.
ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed)
Must be willing and able to do the following:
- Interact with, direct and supervise employees on a daily basis in a fair and dignified manner
- Assist with the interviewing, hiring, training, development and retention of qualified employees
- Promote teamwork among co-workers and employees
- Be hands on with all Front of House and Back of House positions to ensure smooth and efficient service
- Authorize & control comps and voids for all service personnel
- Follow up with employees and co-workers to ensure completion of assigned projects
- Identify, address and document individual employee performance problems according to standard operating procedure. Discipline and/or terminate as necessary according to Fifty/50 Group procedures
- Assign employee workstations
- Uphold applicable policies and requirements of employment laws
- Become proficient in all job functions of both Front and Back of House employees
- Organize and conduct periodic informational seminars for employees
- Have thorough understanding of and practice Fifty/50 Group Employee Handbook, employee benefits, and company philosophies
- Assist with the booking of private events.
- Complete projects as assigned in a timely manner
- Perform varied duties to ensure proper restaurant operation according to standard operating procedure
- Create atmosphere including lighting, music, and temperature levels
- Address guest complaints and problems effectively and courteously on an as needed basis
- Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy
REQUIREMENTS
WHY THIS IS A CAREER & NOT JUST A JOB
Visit our Group Page: www.thefifty50group.com
- 1 to 3 years of full-service, high-volume MANAGERIAL experience in a polished, well-run, restaurant with 15 or more employees
- A bachelor's or associates degree from any accredited university
- Abililty to clearly communicate and write in English
- Ability to lead and motivate your team with an attitude of mutual respect
- Skilled in developing and maintaining guest rapport through interaction and social media
- High-energy, guest-focused approach to floor management
- Benefit Packages (Medical, Dental and Vision) with employer subsidy
- Competitive Pay and 401K Match
- Paid Time Off (salary), Paid Sick Leave, and Paid Maternity
- Monthly Food Beverage Perks at all of our establishments
- Quarterly Bonus Program (salary)