What are the responsibilities and job description for the Salesforce Omnichannel Consultant - Santa Clara, CA position at Rootshell Enterprise Technologies Inc.?
Job Details
Salesforce Omnichannel - Santa Clara, CA - Contract
Title: Salesforce Omnichannel Consultant
Location: Santa Clara, CA
Type: Contract
Minimum experience 10 Plus Years
Job Description:
We are seeking an experienced Salesforce Omnichannel Consultant to support the implementation of a cutting-edge Contact Center solution. The ideal candidate will have hands-on expertise in Salesforce Service Cloud Omnichannel for case routing and integration with AWS Connect for seamless call handling.
Responsibilities:
- Design and implement Salesforce Omnichannel for intelligent case routing
- Integrate Salesforce Service Cloud with AWS Connect to enable voice call routing
- Configure routing rules, presence configurations, and queue management
- Collaborate with cross-functional teams including Salesforce developers, AWS engineers, and business stakeholders
- Troubleshoot and optimize performance of the integrated contact center solution
- Provide technical documentation and support training sessions
Required Skills:
- Proven expertise in Salesforce Service Cloud and Omnichannel configuration
- Hands-on experience with AWS Connect integration for voice/call routing
- Strong understanding of case management, automation, and queue-based routing
- Ability to work independently and manage priorities in a fast-paced environment
- Excellent problem-solving and communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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