What are the responsibilities and job description for the 3rd Shift Dispatcher/Customer Service Representative position at Roper's Wrecker Service?
Must pass drug test, both pre-employment & random. Zero tolerance of drug-use.
Excellent customer service, telephone, and multi-tasking skills are a must for position as a Dispatcher with Roper's Wrecker Service. Accuracy, organization, local geography knowledge and familiarity with vehicle make/models a plus. The ability to work in a fast-paced environment is a must!
Full time position, hours may vary and may change. So please be flexible if applying for this position. Position is paid 18.00 hourly.
We have the following opening: 3rd Shift Hours (Night Shift) includes following shifts- 8PM-6AM and 10PM-8AM. Position is (4) 10-hour shifts per week, with (3) days off each week, and every other weekend off. This is an in-person position.
Duties include but are not limited to:
- Answer all incoming calls by 3rd ring
- Provide accurate, valid and complete information by using the right methods/tools
- Route and Dispatch drivers to calls
- Ability to prioritize calls/ drivers
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Releasing vehicles and property to appropriate person
- Maintain clean office environment
Skills/ Qualifications
- Computer experience; Keyboarding at 45 wpm
- Strong phone contact handling skills and active listening
- Strong customer service skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Exhibits strong work ethic (punctuality and dependability)
- Ability to work independently and as well as a team player
- Must be able to work holidays and weekends
- Must pass background check
- Must pass drug test,both pre-employment & random. Zero tolerance of drug-use
- Business/Office professional conduct
Training period is 4 weeks and training hours are 8AM-4PM and 11AM-7PM. Please be advised training is done between 8AM-4PM or 11AM-7PM, these are not the hours of the position we are hiring for.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Shift availability:
- Night Shift (Required)
Ability to Commute:
- McKinney, TX 75071 (Required)
Work Location: In person
Salary : $18