What are the responsibilities and job description for the Call Center Operator - Primary Care position at Roper St. Francis Healthcare?
Thank you for considering a career at Roper St. Francis Healthcare!
Scheduled Weekly Hours
40
Work Shift
Days (United States of America)
Location
Roper Office Park at 8536 Palmetto Commerce Pkwy, Ladson, SC 29456
Schedule
7:30am-4:00pm
Job Summary
An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires), perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.), acceptance of payment for new patients and class/event registrations. Individual is also responsible for providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members. The candidate upholds the standards and strategic goals of the company wide Customer Services program and promotes quality service.
Minimum Qualifications
Education: High school diploma
Experience: Two years recent customer service experience or related healthcare experience to include at least one year call center experience or telephone customer/patient service experience. Familiarity with medical terminology preferred.
Licensure/Certification: n/a
Primary Source Verification (if applicable): N/A
Knowledge/Skills: Types 40 wpm. Knowledge of medical terminology. Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred. Strong verbal and written communication skills including good voice quality; good diction and articulation are required. Demonstrates active listening skills. Good problem solving skills. Demonstrates ability to handle multiple tasks at the same time. Demonstrates good teamwork. Positive, enthusiastic, helpful personality.
Other: Ability to work autonomously and exercise independent judgment. Must be detail oriented and possess good organizational skills. Must maintain strict confidentiality of patient information.
Contacts: Internal: marketing staff, management, hospital departments, physicians and clinical staff
External: Physicians, customers, patients, community groups
Work Demands/Environment
Frequent sitting. Frequently requires long periods of working interactively with a telephone, computer or other devices. Intermittent walking, standing, stooping, bending. Ability to work in a limited space. May require lifting or moving items up to 25 lbs. Frequent use of finger/hand dexterity to operate a keyboard, calculator, telephone, copier, fax or other office equipment. Constant talking or hearing. Corrected hearing and vision to normal range. No exposure to blood, body fluids or tissue. Limited potential exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal office environment. Ability to read and comprehend.
Roper St. Francis Healthcare is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
PP - Primary Care Call Center - RSFPP - Primary Care
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.
Scheduled Weekly Hours
40
Work Shift
Days (United States of America)
Location
Roper Office Park at 8536 Palmetto Commerce Pkwy, Ladson, SC 29456
Schedule
7:30am-4:00pm
Job Summary
An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires), perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.), acceptance of payment for new patients and class/event registrations. Individual is also responsible for providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members. The candidate upholds the standards and strategic goals of the company wide Customer Services program and promotes quality service.
Minimum Qualifications
Education: High school diploma
Experience: Two years recent customer service experience or related healthcare experience to include at least one year call center experience or telephone customer/patient service experience. Familiarity with medical terminology preferred.
Licensure/Certification: n/a
Primary Source Verification (if applicable): N/A
Knowledge/Skills: Types 40 wpm. Knowledge of medical terminology. Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred. Strong verbal and written communication skills including good voice quality; good diction and articulation are required. Demonstrates active listening skills. Good problem solving skills. Demonstrates ability to handle multiple tasks at the same time. Demonstrates good teamwork. Positive, enthusiastic, helpful personality.
Other: Ability to work autonomously and exercise independent judgment. Must be detail oriented and possess good organizational skills. Must maintain strict confidentiality of patient information.
Contacts: Internal: marketing staff, management, hospital departments, physicians and clinical staff
External: Physicians, customers, patients, community groups
Work Demands/Environment
Frequent sitting. Frequently requires long periods of working interactively with a telephone, computer or other devices. Intermittent walking, standing, stooping, bending. Ability to work in a limited space. May require lifting or moving items up to 25 lbs. Frequent use of finger/hand dexterity to operate a keyboard, calculator, telephone, copier, fax or other office equipment. Constant talking or hearing. Corrected hearing and vision to normal range. No exposure to blood, body fluids or tissue. Limited potential exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal office environment. Ability to read and comprehend.
Roper St. Francis Healthcare is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
- Benefits offerings vary according to employment status.
PP - Primary Care Call Center - RSFPP - Primary Care
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.
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