Client Success Account Manager

Job Title: Client Success Account Manager

Reports to: VP, Sales & Marketing

• Job Type:
  • Full-time
  • Exempt
• Location:
  • Allegan, MI

The RCI Adventure Products (RCI) team is wholeheartedly focused on bringing fun to the world by creating profitable adventure entertainment attractions for business owners across the globe. RCI is dedicated to hardworking and career-oriented individuals who are as passionate about their work as they are about their lives. Our success is centered around a fun company culture, excelling in being energized to make a difference. We are a place where every employee can make a difference - and it all starts with you!

Job Summary:
We are seeking a proactive Aftermarket Sales Representative to manage and grow relationships with existing customers by promoting additional products, services, and upgrades. This role focuses on maintaining customer satisfaction, identifying new opportunities within our current client base, and ensuring long-term customer retention. The ideal candidate will have excellent communication skills, a strong sales background, and the ability to understand customer needs to provide tailored solutions.

Key Responsibilities:

• Develop and maintain strong relationships with existing customers to drive repeat business and long-term loyalty.

• Identify upselling and cross-selling opportunities within the current customer base.
• Educate customers on available aftermarket products, services, and enhancements that align with their business needs.
• Respond promptly to customer inquiries and provide timely solutions to enhance satisfaction.
• Work closely with internal teams to address customer needs effectively.
• Track and analyze customer purchase history to identify trends and anticipate future needs.
• Manage the aftermarket sales process, from quoting to closing sales, ensuring a seamless customer experience.
• Collaborate with sales and marketing to develop targeted promotional campaigns for existing customers.
• Maintain accurate records of customer interactions, sales activity, and opportunities in the CRM system.

• Attend trade shows, client visits, and networking events to strengthen relationships and explore new business opportunities.

This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• 2-5 years of experience in sales, account management, or a related role.
• Strong customer relationship management and sales skills.
• Excellent verbal and written communication abilities.
• Proficiency in CRM software and sales tracking tools.
• Self-motivated with a goal-oriented mindset.
• Ability to work independently and as part of a team.
• Willingness to travel as needed to meet with clients.
• Experience in the amusement industry preferred.
• Familiarity with aftermarket sales strategies and customer lifecycle management preferred.
• Strong problem-solving skills and the ability to identify customer pain points and offer effective solutions are preferred.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to prolonged periods of sitting at a desk and working at a computer. The employee is occasionally required to stand and walk; reach with hands and arms; lift and/or move up to 10 pounds. Must be able to communicate verbally with co-workers and other individuals; be able to hear well; see clearly and up close.