What are the responsibilities and job description for the Community Coordinator at Blake Street House position at ROPESWING HOSPITALITY GROUP?
What you'll do
The Community Coordinator will multi-task while maintaining a pleasant flow of members entering and leaving the building, as well as helping members with requests such as application inquiries, and dining and wellness reservations.
The Community Coordinator will be the first encounter that members and guests have upon entering the building or when inquiring about membership at BlakeSt. The position will also be responsible for monitoring email requests, answering the phone and directing calls to specific departments, and performing sales transactions, such as selling wellness day-passes and posting membership fees. The position might also assist in tours and onboarding of new members.
The Community Coordinator supports Blake Street’s core values and provides extraordinary value to Blake Street House members and demonstrates our commitment to diversity, equity and inclusion.
Compensation: $18.50 per hour
Our ideal candidate will be available to work days, nights and/or weekends.
Benefits/Perks:
- Medical, Dental, Vision Benefits for Full-Time Employees.
- 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
- Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
- Employee Assistance Program, Bicycle Share Program.
- 50% discount at Ropeswing establishments for employees and up to 1 guest.
- Access to Blake Street House Gym and other amenities.
Additional details concerning Benefits/Perks will be provided at time of employment.
Responsibilities
- Greet guests at the reception desk and make suggestions for dining, wellness, or entertainment within the house.
- Answer the phone and direct calls to specific departments.
- Correctly make dining reservations for members, both within BlakeSt or in other Ropeswing establishments.
- Constantly monitor guests entering the building, ensuring that members do not bring more than their allocated guest count, unless previously authorized.
- Ensure non-members are not utilizing the wellness facilities unless they have purchased a Wellness Pass.
- Ensure that non-members leave the facilities if the member leaves.
- Direct guests to different areas of the house.
- Inform management if a member is found to be violating a house norm.
- Monitor the physical space and reorganize if necessary.
- Assist with the organization and execution of on-site events and monitoring guests lists.
- Liaison between BlakeSt prospective and current members.
- Provides information to prospective members regarding member benefits and general inquiries.
- Manages documentation for short-term BlakeSt guests and PWKs and notifies management when in-house.
- Plays active role in the membership orientation process; meeting with new members, updating membership materials and coordinating calendar(s).
- Processes monthly billing and creates adjustments in member’s statements when necessary.
- Assist in managing ongoing club directories including membership database and partnership database.
- Proactively handles any membership issues and troubleshoots problems as they arise.
What You'll Need To Be Successful
- 1-2 years of administrative experience required.
- Degree in Hospitality Administration or Business, preferred.
- Experience in a hospitality environment, especially in members clubs, preferred.
- Excellent multitasking skills; strong organizational ability, time management and detail orientation.
- Must be able to work mornings, evenings, and weekends.
- Strong computer skills and the ability to monitor numerous software tasks.
- High energy, positive, professional attitude, takes pride in work.
- Strong writing/communications skills and phone etiquette.
- Demonstrates strong leadership capabilities and interpersonal skills.
- Possesses strong qualities of integrity, credibility, and commitment to company mission.
Employment is contingent upon completion of a satisfactory background check.
In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.
*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.
Salary : $19
