OZ1 Club Attendant at FLY OZ Club

What you'll do

Club Attendants or “Crew” play an integral role in creating strong rapport and developing memorable experiences for OZ1 members. This position is responsible for providing a high level of customer service to include placing and serving food orders and keeping the club area clean and well-stocked. The ideal candidate will be a self-starter with the energy and integrity to manage multiple tasks independently. Outstanding work means more than prompt and professional food and beverage service; it is also remembering the names and orders of club members, showing an interest in life at our airport, and truly becoming a member of our community. 

Compensation: $9.00 per hour, plus tips. Minimum hourly wage guaranteed.

Benefits/Perks:

• Medical, Dental, Vision Benefits for Full-Time Employees.
• 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
• Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
• Employee Assistance Program, Bicycle Share Program.
• 50% discount at Ropeswing establishments for employees and up to 1 guest.

Additional details concerning Benefits/Perks will be provided at time of employment.

Responsibilities

• Act as club concierge.  Greet all customers when they enter. Track guest attendance. Be a first point of contact to handle guest queries and resolve service issues. Make an effort to remember names and build relationships with members.
• Place food orders with Louise and prepare beverage orders as needed. Receive food from food runner and deliver to tables.  Ensure proper utensils and condiments, etc. are provided.
• Bus bar top and dining tables, run bus tubs to dish, stock ice and take out trash as needed. Reset the room for service. Clean and disinfect work area.
• Deliver a consistently high level of customer service to each member while maintaining a safe environment.
• Enter all orders according to guest request through the POS.
• Follow Dram Shop rules, taking steps to prevent over-serving, and enlisting managers’ help should the situation warrant.
• Maintain an accurate cash drawer throughout the night and account for any and all discrepancies in the final drawer tally.
• Develop an efficient work pace that keeps the club members satisfied at all times.
• Self-manage. Follow attendance policy, clock in/out appropriately, adhere to dress code, be proactive in accomplishing duties, adhere to Company policies and procedures.
• Be familiar with any club and airfield-related materials we provide. Exhibit knowledge of the club and airport amenities.
• Respond quickly and professionally to emailed reservation requests; manage reservations on club calendar.
• Support club events as directed. 
• All other duties as assigned.

What You Need to Get the Job Done 

• Must be at least 21 years old
• General math, reading and computer skills; able to handle money and give correct change
• Must possess or obtain all licenses and certificates required by the local health department and Alcoholic Beverage Commission
• Ability to work on your feet for hours at a time
• Excellent verbal communication skills; friendly and professional demeanor
• Organized and able to multi-task; self-motivated, able to prioritize tasks and make independent decisions
• Great customer service and conflict-resolution skills, and a commitment to professionalism
• Excellent teamwork ability
• Interest in general aviation, preferred

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.

Salary : $9