What are the responsibilities and job description for the Field Service Engineer position at Rorze Automation, Inc.?
Job Duties :
- Analyze and identify the root cause of problems with complex mechanical, electrical, and software systems that were installed on substrate transfer equipment manufactured by RORZE;
- Perform repairs on equipment, such as installing software programs, teaching, diagnosing problems and repair of programmable controllers, end of arm tools, part aligners and wafer mapping stations;
- Identify required parts and assist the Materials group to timely procure them to meet customer service needs;
- Estimate cost of repairs and send to Sales for quotes;
- Organize and provide training classes for internal technicians and external customers;
- Investigate, repair, final test and create service report to support RMA (return merchandise authorization) and field service issue closure according to company guidelines;
- Provide valuable insights to manufacturing team of wafer transfer systems in order to improve product quality and performance.
Approximately 10% for US domestic travel and approximately 5% for international travel required. Foreign language is not required.
Education / Experience Requirement : Bachelor?s degree or foreign equivalent in mechanical engineering, electrical engineering, computer engineering or a closely related field. Experience is not required.
Rate of Pay (Salary) : Competitive Salary
If interested, please apply via email at hr@rorzeautomation.com