Medical Assistant

Position Summary

Rosalind Franklin University Health Clinics is seeking to fill a full-time Medical Assistant/Licensed Practical Nurse position. This role is responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. The Medical Assistant role will provide information to patients so they may fully utilize and benefit from the services and convey a positive image. He/she may be assigned to specific medical specialty (e.g. Podiatry) to help with patient care related to that specialty.  

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short-term and long-term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes a 10% employer contribution after two years of service. RFUMS is committed to employee well-being and work-life balance. Full-time staff members are eligible for three weeks of vacation / paid leave, 15 sick days, and 13 holidays plus two floating holidays. That is a minimum of 30 paid days off each year!

Who We Are

Rosalind Franklin University Health Clinics is a multi-specialty healthcare practice offering a variety of medical and mental-health services at locations on the university’s North Chicago campus. The Health Clinics combine compassionate care with state of the art science to provide patients with the highest quality medical services.  The clinicians of RFUHC are innovators in their fields, offering patients access to the latest discoveries in medicine.

Essential Duties & Responsibilities

Patient Care Responsibilities include: 

• Monitoring and assisting with daily schedules to enhance patient and provider flow.

• Accompany patients to examination or treatment room, interviewing patients, measure vital signs, update patient information and changes in medical history, and prepare patient for examination and/or treatment.

• Assisting patients with ambulation and transfers.

• Obtaining X-ray/radiological imaging as ordered and overseen by the provider

• Perform specimen collection, venipunctures, administration of  medications/vaccines

• Performs screenings per provider guidelines,  charting,  relaying instructions to patients/families; manages office telephone systems, including answering calls and returning messages. 

• Scheduling patient appointments, surgical scheduling,  and maintaining communication to confirm future appointments.

Fulfill clerical/administrative responsibilities as assigned which may include: 

• Sending/receiving patient medical records; obtaining lab/imaging and other reports, hospital notes, processes prior authorizations, appeals, referral information, etc.

• Completes forms/requisitions as needed

• Schedules appointments, verifying accuracy of insurance coverage and patient demographics

• Maintains patient chart, ensuring HIPAA compliance by completing and adhering to the safeguarding of medical records

• Completes diagnostic coding and procedure coding, ensuring accuracy.

Fulfill environmental responsibilities as assigned which may include: 

• Assists providers with various procedures, performs instrument sterilization and required quality controls/monitoring logs.

• Cleaning exam/procedure rooms, maintaining infection control; performs sterile instrument processing and maintains sterilizer and associated quality requirements, 

• Supports inventory management through ordering, sorting, storing supplies; restocking exam/procedure rooms.  

Fulfill organizational responsibilities as assigned which may include: 

• Maintaining a safe, secure, and healthy work environment by following established clinical procedures, complying with legal regulations, and supporting a collaborative team environment

• Demonstrates respects/promotes patient rights, providing patient centered care; responds appropriately to urgent/emergent situations; keeping immediate supervisor(s) informed of problems relating to patients and/or staff.  

• Perform other related duties as assigned or delegated

Additional Responsibilities: 

• Maintain a safe, secure, and healthy work environment by following established clinical procedures

• Comply with legal regulations

• Support a collaborative team environment

• respects/promotes patient rights

• deliver patient centered care

• responds appropriately to urgent/emergent situations

• keeping immediate supervisor(s) informed of problems relating to patients and/or staff

• perform other related duties as assigned or delegated

• ensures that all clinic equipment is operational and meeting manufacturers repair and maintenance requirements monitored through a log to ensure compliance

Condition of Employment

• Must achieve satisfactory results from a background check

• Must have proof of COVID 19 vaccination or a university approved exemption

Required Education & Experience

• High school diploma or GED equivalent.  

• Completion of medical assisting program with CMS or RMS certification 

• 1-2 years of recent experience in a medical office in a similar capacity is preferred

• Maintain BLS certification  

• Must achieve a background check clearance

Required Knowledge Skills & Abilities

• Knowledge of health care field and medical specialty.  

• Exemplary skills in verbal, written and interpersonal communication. 

• Ability to work/interact with diverse populations, showing respect and sensitivity for cultural differences.  

• Knowledge of specific assisting tasks related to particular medical specialty.  

• Knowledge of information that must be conveyed to patients and families.  

• Skill in performing tasks appropriately.  

• Skill intact and diplomacy in interpersonal interactions.  

• Skill in understanding of patient education needs by effectively sharing information with patients and families

• Ability to learn and retain information regarding patient care procedures.  

• Ability to project a pleasant and professional image.  

• Ability to plan, prioritize and complete delegated tasks.  

• Ability to demonstrate compassion and caring in dealing with others.  

• Knowledge of and ability to use appropriate techniques when helping patients ambulate and dress and the ability to handle stressful situations are required.

Preferred Qualifications

• Experience as a Medical Assistant within an Podiatric or Orthopedic setting.

• Bilingual English/Spanish

• Phlebotomy experience

Typical Physical Demands & Working Conditions

• Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability/Vets