What are the responsibilities and job description for the Customer Operations Associate position at RosanneBECK Collections?
Position Summary
The RB Customer Operations Associate manages all aspects of customer interactions and order processing. This role requires exceptional organizational skills, attention to detail, and the ability to make independent decisions to ensure customer satisfaction. The ideal candidate will excel in our dynamic work environment, embracing opportunities for growth and collaboration with both the creative and production team. They will be dedicated to providing exceptional service to our valued clients, ensuring their needs are met with enthusiasm and professionalism.
Key Responsibilities
Email and Order Management :
Monitor and sort incoming emails, responding to customer inquiries promptly.
Process and track orders, including internet, wholesale, and special requests.
Maintain accurate records in QuickBooks and Shopify, ensuring all order details are up-to-date.
Organize and print reports, enter data into order forms, check order forms, and place orders.
Customer Interaction :
Monitor and manage the customer service email inbox, ensuring all incoming inquiries are promptly categorized, prioritized, and responded to promptly.
Provide excellent customer service, addressing inquiries and resolving issues efficiently.
Communicate with customers and representatives regarding order statuses, payment information, and special requests.
Handle customer inquiries in a timely and professional manner.
Order Execution :
Coordinate the fulfillment process for customer orders, ensuring accuracy and timely delivery.
Prepare and process orders from various platforms such as Faire, Shopify, and email.
Communicate with the art department for custom orders and ensure all necessary materials are available.
Run and organize reports to verify all items are included in orders and manage inventory levels.
Handle special orders, ensuring all details are correctly entered and processed, and invoices are sent and paid before shipment.
Qualifications
Experience : 2 years
Must be able to type
High school diploma or equivalent; additional qualifications are a plus.
Proven customer service experience in a fast-paced environment.
Proficiency in QuickBooks, Shopify, and email management systems.
Strong organizational skills and attention to detail.
Ability to make independent decisions and manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Ability to work independently and as part of a team.
Daily Task List
Full time, immediate start | M-F in office
Email management
Order processing
Report management
File management
Order execution
Special order management
Customer interaction
Platform monitoring
Final office checks
Preparation for next day
To Apply
Email a resume showing how you meet the basic qualifications to hello@rosannebeck.com
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