Tasting Room Lead

Overview:

The Tasting Room Leader plays a crucial role in creating exceptional guest experiences at the winery. This individual leads the tasting room team, ensuring that visitors receive outstanding service, education, and enjoyment during their visit. They manage day-to-day operations, uphold brand standards, and contribute to the overall success and reputation of the winery.

Key Responsibilities:

• Team Leadership:
• Supervise, train, and motivate tasting room staff to deliver exceptional customer service.
• Schedule staff effectively to ensure adequate coverage during peak times.
• Foster a positive and collaborative work environment, promoting teamwork and morale.
• Schedule staffing for the store, keeping functionality, profitability, and seasonality in mind.
• Conduct pre-shift meetings with clear expectations for each employee prior to their shift.
• Guest Experience:
• Greet guests warmly and create a welcoming atmosphere in the tasting room.
• Conduct tastings and provide guests with detailed information about wines, varietals, and winemaking techniques.
• Anticipate and address guest needs and concerns promptly and professionally.
• Maintain an exquisite storefront and curb appeal that is seasonal and inviting for guests.
• Operations Management:
• Oversee daily operations, including opening and closing procedures, cash handling, and inventory management.
• Maintain cleanliness and organization in the tasting room, ensuring compliance with health and safety regulations.
• Collaborate with the winemaking and marketing teams to ensure alignment with brand messaging and promotions.
• Ideate new menu items and ensure store profitability.
• Prepare profitability reports on all menu items and products.
• Process online orders.
• Sales and Upselling:
• Drive sales by effectively promoting food, merchandise, and wine purchases.
• Train staff on sales techniques and upselling strategies to maximize revenue opportunities.
• Monitor sales performance and implement strategies to meet or exceed sales targets.
• Event Coordination:
• Plan and execute special events, tastings, and private tastings/tours as needed.
• Promote events through various channels to attract attendees and drive revenue.
• Wine Education:
• Stay informed about current wine industry trends, products, and competitors.
• Continuously educate yourself and staff about the winery's offerings, production processes, and unique selling points.
• Conduct staff training sessions to enhance product knowledge and sales skills.

Qualifications:

• Bachelor's degree in Hospitality Management, or experience in a related field preferred.
• Proven experience in a leadership role within the hospitality or wine industry.
• Strong knowledge of wine varietals, wine production, and wine service techniques.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated ability to lead and motivate a team to achieve sales and service goals.
• Proficiency in POS systems, MS Office Suite, and other relevant software.
• Ability to work weekends, holidays, and evenings.

Attributes:

• Leadership: Inspiring and guiding the team to achieve excellence.
• Customer Focus: Dedicated to providing memorable experiences for guests.
• Detail-Oriented: Diligent in managing operations and maintaining high standards.
• Sales Drive: Motivated to drive sales and meet revenue targets.
• Adaptability: Flexible in handling changing priorities and demands.
• Passion for Wine: Enthusiastic about sharing knowledge and passion for wine with others.

The Tasting Room Leader plays a pivotal role in ensuring that visitors have an exceptional and memorable experience at the winery, contributing to its reputation and success in the industry.

Expected schedule of work:

• Thursday: 10:15 AM - Close Of Business
• Friday: 10:15 AM - Close Of Business
• Saturday: 10:15 AM -Close Of Business
• Sunday: 10:15 AM - Close Of Business
• Additional days/events as opportunities arise

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• Day shift

Weekly day range:

• Every weekend

Ability to Relocate:

• Newtown, PA 18940: Relocate before starting work (Required)

Work Location: In person

Salary : $16