What are the responsibilities and job description for the Collection Representative position at Rose International?
Min Hourly Rate($) : 19.00
Max Hourly Rate($) : 19.00
Required Education :
High school diploma or equivalent
Required Skills and Competencies :
Call Center experience
Auto Collections, Banking / Financial Collections or Credit Card Collections (2 years of collections experience)
Good verbal and written communication skills
Good decision-making and problem-solving skills
Good time management / organizational skills
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Ability to work in a team environment
Ability to work flexible schedule, including overtime as needed
Stable work history
The primary purpose of the Collections Agent is to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Collections Representative Essential Duties and Responsibilities :
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises / calls ratio, promises kept
Place or receive calls in priority order as established by management
Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
Navigate and interpret various screens and relay information to clients accurately and professionally
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
Order updated credit bureau report or initiate skip tracing process in accordance with established standards
Initiate extensions on accounts based upon written policy guidelines
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
Ensure that appropriate letters are sent to debtors
Process customers’ payments through electronic draft, if applicable
Process account maintenance transactions according to established guidelines
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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